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Encounter problem when using Backup & Recovery 11

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Hi,
I am using licensed Backup & Recovery 11 and encounter error with:
Unable to execute program. Press to proceed:
Unable to load initial ramdisk. Press to proceed:
Unable to load Linux Kernel. Press to proceed:
I try to press F11 when seeing Starting Acronis Loader and it did not help.
Please advise what I should do.

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