Error 5 Access Denied

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I have TI 2009 Home Upgrade build 9796.  I have just finished a long email correspondence with Acronis overcoming some problems and managed to set up a weekly full back up that was augmented 6 days a week with a differential back up and replaced once a week with a full back up.

As soon as I typed the fateful word 'resolved' in an email I have never heard another thing from them and now can't seem to raise a response.  Live chat seems to have died as well.

The error message I have from the log is:

 

<?xml version="1.0" encoding="UTF-8" ?>
<log build="318" product="Acronis Scheduler" uuid="1C31CA33-1B88-47E6-B099-6605E2BC86D9" version="1.0">
            <event code="5" id="1" level="4" message="Scheduler is unable to run the task&quot;} with GUID 80E56921-D768-489B-A281-0BE326621516} because of the error 5 (Access is denied." module="9" time="1251300604" type="4" />
</log>
 

Can anyone help?

 

Mi, 08/26/2009 - 20:08
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Hello Aidan,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

To resolve the issue please do the following:

- Download Acronis Scheduler Manager.

- Run the schedmgr.exe file and issue the following command:

get list

- In the list of displayed tasks, note the number of the script that has the same name as the one that produces error entries in the log. For example:

1-3 ~*TrueImageNotify* /dummy / script: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4" /uuid: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

Issue the following commands:

task [Script Number]

task delete

For example:

task 1-3
task delete

If there is more than one task that produce error entries, repeat the procedure for each of them separately.

If this doesn't help, enter the following commands:

task zap
service stop
service uninstall
service install
service start

This should delete all Acronis tasks on the PC. You should manage your tasks from the scratch.

Thank you.

 

Sa, 08/29/2009 - 10:20
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I have the same issue, the solution posted has not fixed it... I need some help here!

thanks

Pete

Mo, 02/01/2010 - 17:11
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Hello Pete!

Thank you for finding time to leave a comment regarding the issue! I completely understand your concern and will be glad to assist you.

Unfortunately due to the lack of diagnostic information it is difficult to identify the reason of the problem, so I would appreciate if you could kindly provide us with the following: 

  1. Acronis Info from the machine in question.
  2. The screenshot of the issue
  3. Windows System Information File
  4. Acronis Scheduler Report:
    Download either the EXE file or ZIP archive;
    Copy the schedmgr.exe file to the root of your C: drive
    Click Start -> Run, type in cmd, press OK and issue the following command:
    C:\schedmgr get report >  C:\schedreport.txt 
  5. Acronis Scheduler Log:
    - Run the schedmgr.exe file by double-clicking it;
    - Enable logging by using the following command:
    set logflags support
    - Reproduce the issue
    - Acronis Scheduler Log will be named schedul2.log and placed to \Program Files\Common Files\Acronis\Schedule2
    - It is recommended to turn off logging after troubleshooting by running schedmgr.exe and issuing the following commands:
    set logflags 0
    set lf_registry on

Please kindly contact us with the information gathered - it will allow us to identify the exact reason of the problem and provide you with appropriate solution. 

Should you gace any difficulties with obtaining the diagnostic data or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance!

Mo, 03/01/2010 - 17:34
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