Error code 0x0056697c trying to dowload new version

I have build 5105 installed also. I keep getting a warning that an update is available. When I try to download it, I get a checksum error msg. 0x0056697c. Thanks.
Windows 7 Home Premium
Using Mozilla Firefox

Update:
I have successfully downloaded and installed the 5119 update.
Step 1: I went to my account and tried downloading from there. It was successful, but failed when I tried to install it.
Step 2: I tried again to download in the normal way from the Acronis application on my computer. It downloaded and installed successfully.

I have just bought and downloaded the Plus Pack - build 5519. Two minutes later I got a message on the screen that an update is available. Srange!
While trying to install I got the above error message.

Folks,
I have the same problem, having just downloaded the update to 2011.
Using Windows 7 Ultimate.
We await an answer.
Regards,
Bill H.

When I bought TI 2011, the link provided downloaded what I would assume was the latest build, right? Only it was 5105.

The installer couldn't download the new version it "found" and I was foolish enough to go ahead and install 5105 not realizing what I was in for. Email backup utility wouldn't work and lots of minor annoyances and issues. Backups that wouldn't run. Errors with nothing in the log. I had to change property to always run as administrator even though my account is admin, something I have never had to do to get a program to run.

Installing 5519 didn't help. Uninstalling, I couldn't go back to using Windows (registry error I now learn about). Sweeping and deleting all the files I could find and the Acronis Uninstaller Utility. Now waiting for an update.

I don't understand buying the product, not demo, and getting an older build, or the update service not running. Enough to swear off and feel that even after all the headache of 2010 that went unused, more of the same?

Sorry but this was the 3rd upgrade, 4th version I've bought and felt let down on.

Getting same thing here..... Checksum error on download.

This type error usually means that when downloading, the data bytes that you receive differ from those sent. Most often, try downloading again and since the download is large, try not to interfere during the download. If the program is downloading from finding an update, you could also try from your Acrnis registration page.

There is no interference on my part...I've tried this download at least 10 times with a good internet connection, but always get the same thing. I will try to download through the account.

EDIT: I downloaded the 5519 version without error through the account interface. So, it appears there is something wrong with the update function within the ATI program interface. This does not appear to be random behavior...many seem to be having this issue.

I have the same problem, with build 5105, i.e., the initial installer package as of 11/09/2010. The installer insists on using newer version, but the download failed nearly 10 times at the last moment. I think it is due to the checksum error mentioned above, caused by the downloader/installer, not the Internet connection.

Ryutarou Ohbuchi

Hello all,

Thank you for your posts. I will definitely help you.

These errors were caused by an issue with our update module and our Web team has fixed it. I am sorry for any inconvenience.

If you have additional questions please let me know.

Thank you.

Thank you for the confirmation...much appreciated. It was fairly obvious there was some issue with the file itself or the server it was hosted on.

I have to also take this time to say I have noticed a MAJOR increase in the responsiveness of Acronis Support to the posts of users in this forum. There seemed to be a time many months ago, perhaps a couple of years, when there was a distinct negative attitude towards reports of complaints and software problems. I have read many, many responses from the Acronis support team on various topics and have been making mental notes of the "tone" I detect in the support staff responses. I am a old school customer service person and I have an eye and ear for these things. I have to say I have noticed some very SOLID customer service being delivered by your staff. Many times I have seen people with an irate attitude right out of the gate, with no justification for it other than something went wrong and the Acronis product seemed to be the cause. Yes, even in situations where a customer blasts you "out of the gate", the old saying is true....the customer is always right...even when he's obviously, hopelessly wrong.

Just wanted to say I think the Acronis support staff is doing a great job keeping things cool and always trying to focus on solving the problems, rather than trying to prove the customer is wrong or a dufus....even when we ARE. No product is perfect and there are always issues, but trying to solve them with an open, honest effort and attitude goes a LONG way... Even when the customer with the issue is too irate to notice your good service.....OTHERS do... and thank you!

Mr Pisky, thank you very much for the kind words. I am glad the efforts are noticeable! I will make sure to give a special thanks to the forum team. They have definitely been working hard at it for some time.

Thanks again,

Rob
Director of Support
Acronis, Inc

Dear All,
I installed yesterday the new version Acronis True Image 2011 (build 5105) on my labtop working under Windows 7.
Today, I have tried to download and install an update without success. The process led to the following error: 0x0056697c.
Could you please let us know what is wrong?
Thank you for your feedback.
Best regards.
HG.

If you re trying to download using the automatic update, I would now try the other method which is to login to your registration page and download the update from there.