Error when backing up to External Drive - Specify location of the volume 1
I have Acronis True Image 2010 incrementally backing up to an external eSATA drive. This is a non-scheduled job and I just run it when I connect the drive. I’m on Windows 7 64 bit.
A few minutes after I start the job starts Acronis gives me the error "Specify Location of the Volume 1" and three options--Browse, Retry, and Cancel.
If I select Browse, and browse to the location of the backup volume, selecting a file from it, it comes back to the "Specify" error again right afterwards. If I select Retry, I just get the error again after the click.
I’ve tried deleting the job and creating a new one.
I’ve tried deleting the existing archive on the external drive and then running a new backup. This works for the first backup but when I try to run a backup at a later date I get the same error again
Oh and I run the same job except I back up my drive to an internal drive and this works fine. So it seems it doesn’t like my external drive.
Any ideas?
Thanks GroverH but have assigned a drive letter already and do scan for new hardware when I connect the drive.
Hopefully, you have these on separate tasks but I am not sure?
Yeah, I have a seperate task for each job. i.e. one task to backup C drive to external, another task to backup c drive to internal etc
TrueImage tracks the drive letter assigned to the storage device. This is why I suggested a special drive letter so that the drive letter would not change if you inserted a flash drive, or printer or camera.
I am not sure of the fix here and I know you did this before but here's what I would try again.
1. Check the external disk for disk errors.
2. With the external drive attached, create a new task pointing to a new folder and a new backup name.
Make sure all your selections are complete so you do not have to edit the task later.
Run the task either from a schedule or select it from the listing of tasks when TI is open.
When doing backups to an external drive, I find MudCrab's Drive Notify very helpful. A link to it is listed below inside my signature. Item #4A inside my index.
Hello Adrian and Grover,
Thank you for posting and thank you for your kind help Grover.
Adrian, I will do my best to help you with this issue.
It is possible our software cannot find the previous incremental backup due to its corruption, deletion or removal from the original backup location. In order to continue with the incremental backup chain, all the incremental + the full backup have to be in the same folder.
I would really appreciate if you could provide me with the following information:
1. AcronisInfo report.
2. Screenshot of your external drive backup location.
3. Screenshot of the backup wizard where you are asked to specify the backup as a new version or to continue from existing backup.
4. If possible, this will help us to localize the issue, please connect your e-sata drive using USB interface and run the same incremental backup that you did before, does it fail with the same error?
Looking forward to your reply and if you have additional questions, please let me know.
Thank you.
It is possible our software cannot find the previous incremental backup due to its corruption, deletion or removal from the original backup location. In order to continue with the incremental backup chain, all the incremental + the full backup have to be in the same folder.
Yes it is saving to the same folder.
I did do a windows disk check on the external drive and after that one of the backups (C system) worked but the other one (D - files) still didn't work.
I would really appreciate if you could provide me with the following information:
1. AcronisInfo report.
2. Screenshot of your external drive backup location.
3. Screenshot of the backup wizard where you are asked to specify the backup as a new version or to continue from existing backup.
I sent this on the PMB.
4. If possible, this will help us to localize the issue, please connect your e-sata drive using USB interface and run the same incremental backup that you did before, does it fail with the same error?
I've tried this already, same error unfortunately.
Thanks for your help