Existing Customers Being ripped off by Acronis

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Existing Customers Being ripped off by Acronis I was just about to upgrade my True image ver 11 to ver 2010. I agree with paying a fee for updating as this should help pay for product development but I find it disgraceful that I’m being asked to pay more for an upgrade than I get get a new copy.

 To add insult the upgrade is a download which should be cheaper. The new copy is the actual disk !!

Upgrade £23.95 Amazon - £19.97 http://www.amazon.co.uk/dp/B002NGO1KO

Play.com - £19.99 http://www.play.com/PC/PCs/4-/13028124/Acronis-True-Image-Home-2010-Bac…

So why are Acronis not looking after it existing customers and charging more? A customer for over six years is now going to look at other options.

So, 01/24/2010 - 13:39
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As a new customer I am eligable until january 27 2010. However to get support you are put in an endless loop over and over again asked for your serial number to register where on the right side of the page it is said that you are registered for the product. It is absolutely stupid that with booting from the disaster cd it is not possible to bothn USB keyboard and mouse even if they are directly connected with a cable. (BIOS recognizes both but Acronis then moves them out) Shame on you

With the new release (7046) the USB problem is still not resolved!!!

Fr, 05/07/2010 - 10:51
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Does the Amazon lower price include the special bundle which include the ability to restore to different software?

Acronis have offered me the upgrade to 2010 including the add-on until 7th Feb.

I am extremely reluctant to switch to 2010 as it took over 8 versions of ATI 2009 before it worked for me.

Mi, 01/27/2010 - 20:22
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Hello all!

Thank you for opening the thread and for bringing this question up.

I regret to inform you that Acronis company is not responsible for price policy of Acronis Resellers, so Amazon and Play.com offers you their own price. We from our end can offer you the upgrade price which is just 40% from the total price of the product.

I entirely understand your concern, and I would like to assure you that no one is trying to rip you off - we just have our own price policy, and resellers, purchasing the product from us - specifies their own prices, for which we are not responsible.

Dear H Dooyeweerd, thank you for the feedback provided, it is realy important for us. I would like to apologies for the inconvenience you met with support and help you with existing questions. Could you please kindly specify me the case number so that I could make sure it is handled in a proper way? Also I would appreciate if you could kindly specify me the details of the issue you are experiencing, I will be glad to help you!

jehosopaht, I completely understand you, and would like to assure that should you face any problem - you may contact us directly, we will gladly assist you. Anyway I would advise you to test the solution first, as far as it will help you to decide whether this solution suits you.

Should you have any further questions or concerns - feel free to share them with us, we will be glad to help you!

Thank you.

Sa, 02/06/2010 - 15:23
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True Image 10 Home Bld 4942 won't start in Windows 7 Home Premium x64. I've spent an hour wondering around the website looking for an explanation of what I'm supposed to do to make it work again and whether the backup image I have stored on a usb drive is of any further use. Any chance of some help, in understandable language please. The site is a disastor if you're not a developer.

Sa, 02/06/2010 - 17:04
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TI 10 does not support Win 7 officially, Acronis would say it needs to be upgraded. There is a way around this but you have to decide on the reliability you think it gives:
http://forum.acronis.com/forum/5908

Also, since your question is quite different than the original topic you may have seen a response much sooner if you had started a new topic...

So, 02/07/2010 - 17:40
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H Dooyeweerd wrote:
As a new customer I am eligable until january 27 2010. However to get support you are put in an endless loop over and over again asked for your serial number to register where on the right side of the page it is said that you are registered for the product. It is absolutely stupid that with booting from the disaster cd it is not possible to bothn USB keyboard and mouse even if they are directly connected with a cable. (BIOS recognizes both but Acronis then moves them out) Shame on you

With the new release 7046 the usb problem is still not resolved!!

Fr, 05/07/2010 - 10:49
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Hello all,

Thank you for posting, I will be happy to help. 

R.A.Miller,

Mem is correct, Windows 7 is not supported by Acronis True Image 10.0 Home, please see this article for more information. 

I may recommend you to install a trial version of Acronis True Image Home 2010 available here in order to make sure that the program runs flawlessly for you. If you would like to purchase the upgrade to Acronis True Image Home 2010, please visit the Acronis online store.

H Dooyeweerd,

We have recently released a new build of the program in Dutch language, please update the software, recreate Acronis Bootable Media and see if the issue remains.  You can learn more on how to download the latest build in this article. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Fr, 05/07/2010 - 11:48
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As mentioned I installed the new release (in Dutch language) the release again is 7046. No wireless usb support for keyboard and mouse

Fr, 05/07/2010 - 18:33
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Hello H Dooyeweerd,

Thank you for your response.

Please create another CD based on an alternate loader. You can find the information on how to download the appropriate ISO file in this article. Please see this article on how to burn an ISO file to a CD disk. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Di, 05/11/2010 - 10:12
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My computer gives the following error message when I try to boot from the recovery CD created using Acronis True Image Home 2010 build 7046 (most recent as of July 11, 2010):

"Acronis Loader fatal error: Boot drive (partition) not found."

System Details:
Acer Aspire M3300 desktop running Windows 7 Home Premium 64-bit English
DVD/CD Optical drive tested to boot without error using other boot CDs and DVDs.

What causes this error and what can users do to boot without error from the Acronis True Image Home 2010 recovery CD?

Brian

Mo, 07/12/2010 - 03:35
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Hello Brian!

Welcome to our Forum, we're glad you've joined us! I completely understand your concern and will be glad to help you.

This issue could've been caused either by the lack of drivers or glitch in the loader. In order to resolve it I would like to offer you an updated media built on alternative loader.

I will send you the instructions in a minute and would appreciate if you could let me know whether this solution worked for you.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mi, 07/14/2010 - 13:46
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