External Harddrive not recognised

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Using True image 2010. True Image does not see my External Harddrive. It is a Western Digital Mybook essentials 1 TB. He does not see it starting True Image In Windows 7 nor does he see it when i boot from usb.
The External drive is available because i can ping it and put data on it with Windows 7.
But i want to put True Image backup on the external harddrive and this is not possible now, and also want to restore the data when booting True Image from USB flash...

So, 01/24/2010 - 10:15
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Hello surfer,

I understand the question and will do everything possible from my side to solve the issue.

The most probable cause is that the problem drive does not have a valid MBR or a third party software is blocking the access to hard disk drives.

First of all please check if the disks are detected in file/folder backup or My Data as opposed to full disk/partition backup mode or My Computer.

If the disks are detected in file/folder backup mode and the drives contain only one partition, which fills the entire disk (this can be seen from Disk Management via Start-Run -> diskmgmt.msc), then these symptoms indicate that the drives might not contain a valid MBR (which is often the case with the new drives formatted by the disk vendor) and therefore are not supported. Support for such drives without MBR is planned for future versions. The solution is to reinitialize drives from scratch and ensure proper MBR is created on them:

Please note that all the data from such disk is to be transferred to some other location not on this drive, since the below actions will erase all the data from the disk in question.

  • Hit Start-Run and type in cmd;
  • In the command line, type in diskpart;
  • Issue the following commands:

    list disk

    -> and locate the number of the problem disk (let us consider the problem disk is Disk 1).

    select disk 1

    -> this will select Disk 1 as the target, and diskpart will run further operations with this disk.

    clean

    -> this will erase all disk formatting and overwrite the existing MBR with zeroes to make the disk uninitialized.

  • Then go to Disk Management (Start-Run -> diskmgmt.msc) and initialize the problem disk:

If the disks are detected neither in full disk/partition backup mode, nor in file/folder backup mode, then check the following:

  1. If there is any non-Acronis backup software installed, try temporarily disabling it. See if this resolves the issue. Please also take a look at Compatibility of Acronis Products with HP Backup and Recovery;
  2. If there is any antivirus software, try temporarily disabling it. See if this resolves the issue;
  3. Download and install Acronis driver update.

You will need to reboot the machine to finish the installation.

Let me know if you need further assistance.

Thank you.

Mo, 02/01/2010 - 07:38
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Hello Dmitri.

Your note is of no use, sorry.
I have the same problem and I am using a USB HD that already had a clone on it from Acronis, done of my W-7 C:\. I tried many versions of Acronis, 9, 11 and 2010. I also tried a few different USB cables and of course a few different HDs connected to any of the 4 USB ports on my Acer M1610.
It used to clone quite nicely before. I have the feeling that it is a Windows problem, where and why, I totally ignore. Rest assured that the HD was fully compatible, it has been formatted again, there is nothing on the first one that I tried. I am now trying one that already has a clone on it so it too would be compatible but I keep getting the warning that there is only one HD and it can not proceed.

Any help tremendously appreciated. Jean.

So, 11/21/2010 - 21:10
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Hello Dmitri.

You said: Let me know if you need further assistance.

Hi ! hi ! I sure need more assistance. No way to make a clone. TI will not see the C:\ or should I say HD 0 ( zero ). I can see two USB HDs and clone one to the other but HD 0 is not honoured at all. When on TI, trying a clone, I go to Destination after selecting Source as HD 0, the machine freezes. I have tried v.9, v.10, v.11 and also 2010, they all behave the same.
I do not want to do the cure that you firs suggested as it would flush the HD and then I can not copy/clone it and this is the problem.
This machine used to clone perfectly before, the last clone was about one month ago. It runs Win-7 and besides TI, all is fine. I looked into Events Viewer but there are so many of them that I can not make head or tail of them all.
Do you have any idea what went wrong ? Hoping to read you soon. Jean.

Mo, 11/22/2010 - 19:10
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Hello Jean,

Thank you for posting and welcome to the forum. I will do my best to assist you.

Please correct me if I am wrong, from what I understand, there is an issue with your external hard drive detection by our software.

Is it at least visible when you try to create a file-level backup? Were all the Acronis programs that you mention installed on the same computer?

Please try installing the SnapApi updated mentioned in the solution part of this article and let me know if there is any improvement.

If it does not help, we will need to investigate and troubleshoot this issue. Please collect the following:

  1. Get AcronisInfo Utility;
  2. Screenshot your Windows Disk Management (Start-Run -> diskmgmt.msc). See also Creating Screenshots;
  3. Contact Acronis Customer Central with reference to this article and all collected information.

Let me know if you have additional questions.

Thank you.

Mi, 11/24/2010 - 12:31
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.