Failed to exclusively access backup
Getting some strange errors on every backup I have (backs up twice a day).
The error is: Failed to exclusively access backup.
Failed to exclusively access backup H:\MyFiles_inc_b2_s16_v1.tib during consolidation. Make sure the backup file is not opened in other applications.
However, there is no drive H on my computer. There was at one point when I had another external drive connected, but there is not now. Furthermore, I have deleted this backup many times, reset all of the information in the backup & it still looks for drive H. Any ideas?
I am seeing the same type of error using True Image 2015 build 6613. The error message refers to a server (\\Mike-PC\) which is no longer on my network. No current backup configuration refers to that server name.
@Christopher Mullins @MikeyKokomo, I don't think I ever found a solution for this. From time to time it happens & I have to completely delete my backup settings & start over. It is quite annoying but Acronis 2014, which I am still running just never seemed as good as previous versions. And they never really backed up support on their product.
Hello Michael Verdi:
I have delete all backup settings, so the settings that I can see make no reference to that non-existant server path. The path does exist in backups made while that server path existed, which makes me think, the program is looking at those past backup files, hence the misterious path reference.
Understand, when I say server, I mean a desktop computer, which contained my 3 Tb hard drive dedicated for backup files. I am a home user, not a business.
I suspect, the root cause is some configuration file which contains that long dead path name. Perhaps I need to call a Catholic preist to perform an exercisum! (Excuse any spelling errors please.)
Another odd peice of evidence is that the backups made by current settings are being completed ... somewhat. My 1 Tb hard drive has about 790 Gb used. I started a full backup which completed while I was away from home. True Image, while I was away, created about 8 incremental backups, finally halting with the error message that it could not gain "exclusive access ..." to the long ago deleted backup file.
I'll continue working on this issue. Acronis will probably never see this string of messages and never solve the problem for other customers. But maybe I'll be surprised.
Cheers, Mike
@MikeyKokomo have you tried to uninstall Acronis & reinstall it? I am trying to remember back to when I had the issue, but I think the other problem was they only had 30 day support. I could be confusing the 30 days with another company, but I am pretty sure it was Acronis. Which is really nothing since you do not see most issues within 30 days.
Sorry I could not be much more of a help. I still have issues with it from time to time, like after my 1 full & 20 incremental backups it doesn't delete them all & start over. It sometimes does, sometimes does not. So then I repeatedly get errors, have to delete my settings & start over.
Hi Michael.
Your reply hits on many of the issues I have with the 2015 and past Acronis True Image versions. Acronis seems to depend on commercial sales rather than the home user. If Acronis is serious about providing a high quality product, it should welcome customer feedback to identify bugs. Those bugs may be in past versions, but code building blocks are often carried on to newer versions. So if they don't listen to such problems, then will continue to sell bad code.
The short support period gives us the impression that Acronis feels the customer's goal is to make backups. In reality, customers buy the product to be able to recover cleanly using past backups. In my home, backup files may be moved from one computer to another as equipment fails and is replaced. The error messages I see, make me think Acronis did not account for such a dynamic network infrustructure.
I will try to find the setup problem, but I will change my source to a small folder, so as to speed this problem solving task. I'll see if tomorrow has time in the schedule to try a few experiments.
Cheers - Mike