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Failed to open archive <file name>

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I am hoping someone can help me on my disk recovery needs. My disk drive has failed and I need to utilize my Acronis 2012 software. When I point to the file location (on a NAS box) it says I did not provide credentials. It provides instruction to select the "Authentication Settings" which I did. I entered a user name and password and Test to verify which it claims was successful. I select OK and when I go to start the recovery, I get a "Failed to open archive ..." message. Obviously, Acronis can locate the file on the NAS drive and it opens the file to verify the credentials. I am at a loss....can someone suggest anything here?

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Are you trying to restore from your Recovery disk/USB stick?