Failed to process pair script

OK, did a search and came up with this solution below:

1785: Acronis True Image Shows "No Such Script" in Operation Log
http://kb.acronis.com/content/1785

Have tried it and will now wait to see if it solves the problem.

I have TWO of these error scripts and have used the second half of those instructions and the scripts keep reappearing.
I really don't want to remove all of my scheduled tasks with the script_fix.vbs file and have to recreate them so I look forward to you posting whether the method worked for you or not.

Why do they reappear after I delete them???

Hello,

Joe, I'm really glad that you'v managed to fix the issue.

Hope, let me assist you.

It may be some issues with with Acronis Scheduler Service (that is responsible for all tasks) itself, so I may suggest you to reinstall it the following way:

1. Download the Acronis Scheduler Manager once again;
2. Start the Command Prompt from Start -> Programs -> Accessories menu;
3. Run the following commands in the folder you saved the file to:

schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

If the issue still persists, please once again try to delete the problem task scripts manually :

1. Open the operation log of Acronis True Image;

2. Find the respective error entry and note the name of the mentioned script. For example:

   Error 1 108 (0X1006C) 10/29/2008 12:09:02 No such script "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

3. Download Acronis Scheduler Manager

4. Run the schedmgr.exe file and issue the following command:

   get list

5. In the list of displayed tasks, note the number of the script that has the same name as the one that produces error entries in the log. For example:

   1-3 ~*TrueImageNotify* /dummy / script: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4" /uuid: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

6. Issue the following commands:

   task [Script Number]
   task delete

   For example:

   task 1-3
   task delete

   If there is more than one task that produce error entries, repeat the procedure for each of them separately.

If the issue still persists, please collect AcronisInfo output and submit a support request attaching the gathered information.

Thank you.

In the scheduled backup run today, the script error no longer occurs. So the solution I mentioned above appears to have worked with minimum effort.

Hi Joe,

I also have this problem with errors in the logs. Using bulletin 1785 and unregistering separate tasks from the Acronis Scheduler truly does delete the the search for a script and resulting error message. However, if I re-boot the PC the error returns when a scheduled task runs. I have this issue on Windows 7 Professional and a friend has it on Win XP, Sp3. Have not been able to resolve the issue.

Bruce

Yes!!!! That is the nature of my problem. I seek out the bogus scripts and delete them, but if I reboot my WIN XP PRO the exact bogus scripts re-appear! Where do they come from? Why are they loaded on re-boot when the TASK DELETE procedure does delete them? Does this come from the REGISTRY? I hope not because I am not registry savy.

When I get my report emailed to me this is what the error report looks like:

1 Error 5/6/2010 3:00:10 AM No such script '959E6017-16D0-4C89-87C7-F23FD6CBDBF9'.
2 Warning 5/6/2010 3:00:10 AM Failed to process pair script:959E6017-16D0-4C89-87C7-F23FD6CBDBF9.
3 Error 5/6/2010 3:00:10 AM Operation has completed with errors.

So I will go in and TASK DELETE the appropriate scripts, do a GET LIST and sure enough they are GONE! Good! But when I reboot they reappear in my GET LIST procedure.

Does anyone have any ideas? This thread is only 3 days old?

Thanks!

Tom

Hello,

Joe, I'm really glad that you've managed to fix the issue.

Bruce and Thomas, if the workaround from my previous comment didn't help you, I may suggest you to delete all tasks manually:

1. Download the Acronis Scheduler Manager;
2. Start the Command Prompt from Start -> Programs -> Accessories menu;
3. Run the following commands in the folder you saved the file to:

schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis scheduled tasks on the PC.

You should manage your scheduled tasks from the scratch.

Please reply to this thread if the issue still persists or if you have any further questions.

Thank you.

Sorry, Ilya, for the late reply. Have been away on a trip.
I ran the commands schedmgr task zap, etc in the DOS box and then opened Acronis True Image and the tasks were still listed. Do I need to restart the computer for the changes to take effect?
Heh, while I was gone my computer was off and so no tasks were run but when I opened Acronis a NEW error was listed in the log along with the ones I can't seem to get rid of.
I'm thinking that these problems may have arisen because over the last few months I have had to resort to an Acronis recovery to a previous restore point?? I don't see how this would matter though.

How about just deleting the tasks through the gui interface of Acronis??

Hello Hope,

It is recommended to reboot after you delete all tasks using Acronis Scheduler Manager.

Additionally, you can delete tasks files manually from the following folder:

Windows XP: \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts

Windows Vista/7: \Users\All Users\Acronis\TrueImageHome\Scripts

Please let me know if the issue still persists.

Thank you.

Ilya,

I followed your instructions in comment 1. Did a "get list" afterwards and the items I had deleted were gone from the list. Then I rebooted my computer and ran schedmgr "get list" and the items I had deleted were back.
I'm using Windows 7 Ultimate.
Will send you a report as you instructed after I delete manually from the gui and try deleting the tasks from the script folder to see if that fixes it.

I believe that a point is being missed. It appears to me that the scheduler is looking for a script that doesn't exist. Therefore the error message is correctly presented. If this is true the question is where is the scheduler getting this information? Could this be a defect in the scheduler itself? I have not found any reference to the error script(s) on the PC including a check of the Registry.

Unfortunately that fix that Acronis published to delete the script in a DOS window DOES NOT WORK.

After reboot and rerun, the script error comes back. I searched the registry and could not find any reference to the numbers referenced as the script name. I suspect that this is something that is dynamically created.

Looks like I will have to delete the two image jobs that seem to be part of the problem and manually recreate them.

Here's a previous posting on this issue. I included several attachments about what I was seeing.
http://forum.acronis.com/forum/10114

Ilya,
Cannot find a way to "send a request for support". When I go through the support wizard and all I am offered is the knowledge base or the support forums.Could you tell me specifically how to send an email to support to get help on this issue?
I tried to attach my report.txt file here to my message but I get a javascript error.
I uploaded my report.txt file here if you can somehow get it to the tech support department:
http://files.myopera.com/creegah/files/report.txt

Ilya,
Another thing, when I tried to execute the script_fix.vbs file you recommended to get rid of all tasks I got the following error and it would not execute.

http://files.myopera.com/creegah/files/acronis_script_vbs%20error.JPG

@Hope - You have to PAY for access to Acronis support these days. It is US$10/incident.

Personally, I wouldn't pay for Acronis support. They have never solved anything for me and just make you jump through a bunch of hoops, always culminating in uninstalling and reinstalling the program, which usually fixes most problems. This is my personal opinion. YOUR mileage may vary....

Meanwhile, after finding that the "fix" did not last past a reboot, I bit the bullet, deleted the 2 tasks that seem to be involved in this script problem and rebuilt them. Now, let's see if the problem goes away after the scheduled tasks next run (Monday).

BTW: This script problem became evident AFTER installing the 7046 upgrade build. There weren't any problems before then.

Joe and others,

I believe I have to agree with you. This script problem became evident AFTER installing the 7046 upgrade build. There weren't any problems before then.

This thread only started on MAY 3, 2010. Something has changed, and I don't think it is our computers. Could this scheduler problem be coming from Acronis?

Perhaps the Acronis Scheduler is at fault. I am currently using Scheduler 2414, but I have used the previous one with equally poor luck.

It seems that the fix lasts until there is a re-boot!

Thanks

If the above fix did not work, then The next thing I would try would be to uninstall and reinstall of TrueImage and start with an empty scripts folder. I would not use the repair feature but a complete fresh start.

After installing the 7046 version, I would also replace the installed version of the Scheduler with the newer Scheduler 2414

http://kb.acronis.com/content/1518

Grover, I have both versions of Scheduler. I have just been installing they by invoking the install.bat. The last time I did that was with the 2414, NOT 385. The scripts folder has not only been empty, I have deleted extronious acronis folders in the de-install process. So, I believe I have explored that.

How do I get ALL of AHI off my system. Something is sticking and thus my scripts continue to reappear even on a control panel De-install?

Any Ideas?

Thomas,
This is a link to Acronis uninstall. A cleanup has been know not to function as expected. I would have a current disk option backup before proceeding with the uninstall and cleanup.
http://kb.acronis.com/content/7533

Others have reported using the free Revo uninstaller to completely remove TI.
If you choose Revo, read a little about how to use it before you start. A prebackup is recommended.

I have the same problem.
Problem is the schedhlp service.

Step one: get list
Step two: delete bad task
Step three: get list--bad task is gone.
Step four: stop schedhlp service
Step five: start schedhlp service
Step six: get list--bad task is back!!!

Solution: NEVER boot your computer again!
Well, maybe not a good idea.
Anybody try unstalling and installing version 7046?
Al

Hope,

To get email/chat help, you first have to ensure you have registered your product(s) on the Acronis website.

The support option is 'intelligent' in that once you've signed in, it 'knows' whether or not you have a product that falls within the 30 day free support. The options that you get offered, depend upon this.

1. Meander over to the Acronis webpage and select the Support tab.

2. Log in to your account.

3. Depending on where you logged into your account, depends upon whether you will immediately find a START HERE button or whether you have to click on the support option on the left hand menu column from within your account, which will take you to the webpage with the button (bottom right hand side of middle column).

4. Select 'Technical Issue with product'.

5. Select your product.
5a. Select your version type (presales, trial or full product)

5b. If your product is still within the 30 day support time frame you will get the options shown in the screen shot.

Acronis: There is a typing error as shown on the screenshot Widnows 7 instead of Windows 7.

Allan,

I don't think your problem is the scheduler service itself, but the location where the scheduler information is held.

It would seem to me that there is a registry entry that is not being cleared. That might be due to permissions set for that registry key. With Vista and W7 especially not all registry keys have user access permission even with Admin authority, only the Administation account can normally access them.

The only other reasons I can think of for the respawning of data is.

Data held in RAM is written back to disk.
A nasty is lurking on the system that either prevents deletion or respawns the information eithe via RAM or from the Windows Restore repository.

I still think it'll be a reigstry entry wherever that is.

Yes, I think it is in the registry.
Can't find it though.
OS is win xp pro with sp3

TNX AL

Allan,
No, I haven't uninstalled and reinstalled...just can't face all the hassle right now. The only bad effect seems to be that I just get those errors every single day making my calendar all red.
I also have acronis scheduler2 or some such thing hang my computer every time I shut down or restart my computer in Windows 7 Ultimate which I think may be related to the script problem.
So no free support anymore, eh? Great. Funny how the product has gotten worse the same time they are charging for support. ;) Ah, a conspiracy behind every bush.

I think that a uninstall and reinstall might work.
I overlaid the previous version when i installed version 7046.
You go first!!
AL

Allan,
I have uninstalled/reinstalled 7046 and did not have issues. However, any time you perform an uninstall of any program, there is the risk of issues and not being able to reinstall . Be safe, do a disk option backup before you uninstall TrueImage.

Hi Grover. I have followed your posts for some time.
You always have lots of information to give.
This is a notebook with dual boot windows xp pro and Ubuntu 9.04.
The bad task is leftover from the previous version. So, A Revo
uninstall should fix the problem.
AL

Allan and Grover,
I'm betting that an uninstall, reinstall will not fix the problem. That is why I am not rushing to do this. I went through several Revo Uninstalls of Acronis 2010 to try to get it to work at all with Windows 7 Home Premium and then again when I upgraded to Windows 7 Ultimate and each time I noticed that some elements of the previous installation were always still present.
All efforts will be futile....but maybe someone else can try and prove me wrong. :)

I found TWO entries in Windows 7 Task Scheduler for Acronis True Image if that is a clue for anyone???
Could that be what is making the tasks recreate themselves after a reboot?

Don't have windows 7. so, can't check.
AL

Deleting the two image tasks (one of which seems to at the root of the problem) and then recreating them did nothing. The problem repeated itself this morning, sigh.

It is debatable if Acronis will fix this problem since they have been running a fire sale on TI Home 2010. Newegg has had it for $9.99 after rebate. They usually do this when they are trying to clean out inventory prior to the release of the 2011 version.

A cynical person might even wonder if the bug was purposefully introduced into th e7046 update to 'encourage' an upgrade to TI 2011, where the problem will, of course, be fixed.

Hope,

Having True Image entries in Windows Task Scheduler isn't default behaviour, they normally have to be manually entered. Did you or someone deliberately make an Windows Task Schedule?

No, I never added an ATM task to Task Scheduler. I've only added one task - a shutdown of the computer at 9 PM at night.
At any rate, I deleted the two Acronis tasks in the Windows Task Scheduler. I have to wait and see if it has any effect on the bad scripts running.

Grover wins again.
I removed TI 7046 using Revo
Installed TI 7046
Created new task.
Wait until 1:15AM for task to run.
Everything went great.
did a get list-only one task, no bad task.
OS Win XP Pro SP3
TNX
AL

Alan,
I'm glad it worked for you. Still suggest that you consider Chain2Gen as listed in my signature below.

Thomas & Hope,
Have you considered running the Acronis cleanup after the uninstall; or uninstall using Revo?
A full disk option backup is recommended before performing any uninstall!

A clean fresh install of TrueImage should fix your issue to unwanted tasks running.

Allan:
Glad it worked for you Did not work for me as you can see by this screenshot:
http://files.myopera.com/creegah/files/revo%20reinstall%20result.JPG

Only one task in the scripts folder but when I do get list I get all the tasks from the previous installation. Where is this stuff hidden???

Grover:
I always use Revo Uninstaller on the strongest setting.
Acronis Clenaup tool does not work with Windows 7. When started in Windows 7, it says "wrong Windows version". Now what?
Allan has Windows XP so I have to surmise that Windows 7 Ultimate has the script files in some location which is not touched by an uninstall.

Hi Grover
I have used chain2Gen for some time.
Works great.
TNX oracledba!
Al

Hope,

I do not have Windows 7 so can offer few suggestions. Acronis support has posted in the past that the tasks are maintained inside the scheduler. One thing you might try is to go into the Windows Task Manager (Ctrl-Alt-Del) and do an "End Task" to shutdown all the TrueImage tasks. Once you have done that, then reopen the Scheduler as shown in your post #38 and delete all of the tasks except for the good one .

Once you have done that, then reboot to restart the TrueImage services and check the scheduler again so see if the bad ones returned.

Here is a link to the most current cleanup for 2010. Its cleanup exec file is dated Dec 17, 1009

http://kb.acronis.com/content/7533

The most recent version of Revo uninstaller is 1.88. Whether the newer version can help you, I am not sure. When you used it in the past, did you get quite a lot of leftovers from the normal uninstall?

I have WinXP and I do not see any of my scheduled Acronis tasks inside the Windows task scheduler.

Joe,
You will not find TrueImage tasks inside the Windows Task Scheduler except if the user put them there. The reason we had yo check was a "just in case" instance. This type problem existed prior to 7046 so it was not introduced with the new build---just the right circumstances happened to occur.

I suggest you try what I suggested for Hope in post #40 and to include a uninstall with cleanup. Be sure and do a backup before you do the uninstall.

@GroverH: It is not worth the grief to jump through all the hoops, since the error doesn't cause any real problems.

Maybe they will fix it in a new build.

@Joe Smith:
I agree, I have wasted too much time on this error, but I don't think Acronis is likely to fix it. They don't even acknowledge it's a problem. They have not fixed any of the problems I've been experiencing in 2010 at all so far with 7046.
Is there anyone out there savvy enough to write a script which if put in the Windows' startup folder will execute the deleting of the bogus jobs upon reboot of the computer?? That's my only hope now.
Other than that, I give up.

@Hope said "...but I don't think Acronis is likely to fix it. They don't even acknowledge it's a problem. They have not fixed any of the problems I've been experiencing in 2010 at all so far with 7046."

Maybe that is why Acronis was recently (maybe still) offering TI Home 2010 on NewEgg for $9.99 after, I think, a $25 rebate. :)

Acronis clearly needs revenue or they wouldn't have switched to a pay for support model after 30 days of free support with a new product.

Maybe they will fix the problems in TI Home 2011? [shrug[ Who knows....

Hello all!

Thank you for your comments and feedback. GroverH, Colin, thank you for assistance!

I completely understand and share your concern. Thank you for being sincere in your feedback. We beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

Current issue is related to the glirch with the scheduler. This usually happens when you install the updated over the previous version. Sometimes it can be fixed without reinstallation, that's why Ilya advised to remove the tasks and update the scheduler. But the best way to resolve the issue is to follow the below steps: 

1. Uninstall current version from the machine using CleanUp Utility
2. Make sure scripts folder is deleted
3. Install the product anew
4. Recreate the tasks

Should the issue persist, the situation will require investigation since there can be several reasons for this issue. You will need to obtain

1. Screenshot
2. Acronis Info
3. Exact sequence of steps performed.

After that please show this information to support, they will review it and find a cause. Unfortunately without this data further investigation is impossible since we can only guess what exactly is provoking the problem. And that's not the fastest way to resolve technical issues.

I completely understand how upsetting the situation is, but we are really willing to help you and find a resolution for this case. As a preventive measure, please, uninstall the previous build from the machine before installing a new one.

Your opinion is important for us, and it is highly regretable that you had a bad experience. From my end I'd like to assure you that all your comments are already forwarded to the Management team and taken under consideration.

We will also be glad to assist you with any questions and concerns - and with further investigation of the issue. Please, let us know whether there is anything else we can do for you.

Thank you.

@Yana - You continue the post the same useless "help" that you have posted previously.

You [Acronis] CREATED this problem when you released the 7046 build. Therefore, it is Acronis that should fix the problem with a new build that rectifies the problem.

You also fail to mention in your posts that in order to receive any "help"outside of the 30 day support window, the user will have to pay for such help.

Why should users have to pay Acronis to fix a problem that Acronis created itself?

Hope,

Which Acronis cleanup tool did you use?

I've just checked this one and it installs and works correctly in W7.

@Colin B:
I just downloaded that version and it does work. At least it does not fail and give the "wrong Windows version" message, but I'll have to tackle another round of "uninstall Acronis 2010" and "reinstall Acronis 2010" when I'm in the mood again to deal with it. Right now my Acronis circuits are overloaded. :)

@yana:
I pretty much did all of what you say already and it did not work. Don't want to pay for help with the problem. Thanks for posting though.

I've got the same problem, has anyone tried Yana's last suggestion? I've tried everything except the cleanup utility. I've been a loyal customer of Acronis for long time, buying upgrades as they become available. Now I'm starting to wonder.