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Fails to take key, can a smarty tell me how to fix? My 'support time' ran out waiting for Windows 8 support.

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I purchased True Image 2013 within a couple of days of Windows 8 coming out. Was told that the Acronis would soon be supported on Windows 8.
Just downloaded the 2013 package and get to the install screen. When I try to enter the key number it is rejected.

Dale

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Rodney/Dale,

Just to check some things.

1. have you registered your serial number to your account? This will check that the serial number is valid and in theory working.

2. Make sure you copy and paste the serial number.

3. As silly as this sounds, make sure you aren't trying to enter the serial number into either the wrong version of TI or the trial version.

Once registered, you will be able to download the latest build of TI which is now 6514.