File Level CDP Manager Error Message

CDP service is linked to both NSB and Try and Decide service. The only suggestion I have at this moment is to run a repair install of 2013, reboot after it has finshed and see if it still remains.

Are you running NSB or T&D tasks?

Thanks Colin,

I am running Non-stop Bckup on the full version of Acronis 2013.

I have Windows XP Home Edition with Service Pack 3.

I have a CD of the program that was purchased from Acronis.

Any further sugestions would be most welcome.

Gordon

As you have a CD based version of 2013 is it build 3551?

No, I have Build 5551.

I see a "Repair" option on the opening menu on the CD.

Should I try running that?

Your e-mail enquiry of 16 January asked if I had Build 5551, but conversely your post above asked about 3551.
In any event, I can confirm that the Build that I have is 5551.
I mentioned having a 'Repair' option on the CD. Should I run that?
I am no longer frequently getting the error message about File Level CDP Manager.
However, it seems that Non-Stop Backup has turned itself off. Where previously I could see a sequence of Adobe Bridge Data Files on the external Hard Drive that was nominated for NSB, entries of that type have ceased since about ten days ago.
How do I get NSB back into operation?
Once I achieve that, can I safely delete what would now seem to be an incomplete backup set?
Many Thanks
Gordon

The build number I quoted was a slip of the finger :) , I did mean 5551.

Are you referring to the recovery CD as I didn't know there was a repair option on the CD, or there isn't on mine. Ah right, I take it you have a CD version of the installer, yes, run the repair option.

There have been others reporting recently that NSB has suddenly stopped, are you running W7 or 8? Are there any error messages in the TI log or in Windows Event Manager concerning failure of NSB operations?

Make sure space isn't getting low on the partition holding the NSB folder. Is the NSB service disabling itself as well or is that still set to enable and auto start?

Make sure you delete the NSB archive from within True Image otherwise the database will be in an incorrect state and other problems will occur.

Thanks Colin,
I had guessed that the differing build numbers was probably a keyboard error. With two-fingered typing, I make them all the time!
Yes – I have a ‘repair’ option because I have an Installation CD. I have not yet run that pending further advice from you.
As previously advised, I am running Windows XP Home Edition with Service Pack 3
I am unsure as to how to properly access the TI Log and Windows Event Manager but my attempts to do so have not revealed anything that is meaningful to me.
Consequently in order to gain your expert guidance I have attached screenshots of what I hope you wanted:
1. Acronis opening screen
2. Acronis Event Log
3. The latter part of the content of the external drive to which NSB was directed.
4. Computer Management screen in the Windows Event Viewer Log
5. Error sub-screen for an error on 18 January which appears to be the date on which NSB faltered.
The external drive to which the NSB is directed is 931 Gb with only 255 Gb used so far, so the remaining space there is more than adequate.
The NSB service sems to be disabling itself!
As I now have a NSB that has failed and is no longer running properly (if at all), it is clear that I should delete it and start again. You highlight the importance of doing that within True Image. Guidance on how to find the delete option would be welcome.
At what point should I run the ‘Repair’ procedure?
Many Thanks
Gordon

Hi Colin,

Are you yet in a position to respond to my last message above of February 17?

Do you need any further information from me?

Your guidance to date has been greatly appreciated.

Gordon

Hi Gordon,

Sorry I haven't replied earlier, but your reply wasn't showing up in my notifications. It is possible I had a quick look and said to myself I'll reply later and then forgot.

Yes, run the Acronis installer again and select the repair option. See if NSB has sorted itself out.

One thing that looks strange in the logs is that NSB isn't showing as failed, only the warning in the Alerts panel.

What is unclear is does in WEM NSB shows as either a CDP or Acronis product, the sub screen is covering the actual entry.

Other users have reported NSB disabling itself, but more in relation to TIH 2012 than 2013.

Are you able to try running NSB to a local disk instead of an external one temporarily, just trying to narrow down if it could be a communication via USB that is the problem or if TI 2013 itself messes up no matter where the slices are stored.

In Windows Services, does NSB log on as Local System and runs as automatic?

To delete an NSB task, right click on the cog icon in the right hand corner of the task and select delete.

Hello again Colin,
Thanks yet again for your response and helpful guidance.
I ran the repair option from my Installation CD and True Image Home now appears to be running OK again.
I also followed an invitation to update and now have Build 6514.
Given that I had problems with NSB and especially as you commented that some other users had experienced it disabling itself, I decided not to set it up again.
My computer runs continuously including overnight, so instead of NSB, I have set TIH to run overnight as a Disk Backup Version Chain which I understand will run a Full Backup followed by 5 Differential Backups and will then repeat that sequence over and over again.
I have set this to take place at 02.00 a.m. every night.
Visiting the external drive each morning now reveals that a new file has been added during the previous night, so it would seem to be achieving my objective of having a backup available that has been updated on a daily basis.
I also understand that it will automatically delete older ‘sets’ as new ones are created.
Especially as I am keen to have a backup of my entire computer rather than just the folders and files, does what I have done sound to you like a sensible course of action for me to have taken?
I feel that it is a great pity that short of printing off over 230 pages it seems not to be possible to acquire a hard copy of the User’s Guide. Are you aware of any source from which a hard copy can be purchased?
Many Thanks,
Gordon

Hello Gordon,

Your plan sounds fine.

I know of no source of a pre printed user guide. Other than printing it yourself, I suppose one of those printing places that can print from a PDF might be an answer.

Hello Colin,
Thanks for the quick reply.
As I approach my 74th Birthday, it is very confidence-building to know that I can draw on expert knowledge so easily.
I will ask my local Copy Shop about running off a 2013 User’s Guide from the pdf file which I downloaded and saved.
Having browsed the contents list in the User’s Guide and having printed off a few selected sections, I would welcome your further thoughts:
1. Should I set up ‘Validation’? Can I do that OK retrospectively on the current ‘set’?
2. How much importance do you place on testing the bootable CD?
3. Do I need to create further bootable CD’s from time to time or if one is made and tested, should that suffice?
4. Before closing this series of enquiries and responses, please remind me how to regain access to Acronis Help should I need it again?
5. Will the User’s Guide have been produced in an updated version as a consequence of the new Build 6514? If so, how would I access it?
Gordon

Gordon,

1. Personally, I only validate when the urge takes me :), though I do have one task that validates an archive once a month.

1a. Yes, you can set up a validation task tha covers your images and run it manually.

2. The highest importance, it is your main way of recovering an image if you need it. If you don't have any CDs you can use a USB stick, if you wish. You need to know that not only can the standard recovery CD boot your system but that it can also see your drives etc.

3. You only need to make a new CD when a new build is installed (note build as in updating from build 5551 to 6514 as has just occurred). Obviously if you scratch the CD or the dog uses it as frizby, then it would be prudent to retest and possibly remake a CD.

4. I'm not entirely sure what you are asking here, help as in the user guide, or help from Acronis Support?

5. The updated User Guide is available to download from your account under the documentation tab.

Hi Colin,
Thanks yet again.
I have run a Validation and will do so from time to time manually.
Just to be sure to be sure, now that I have build 6514, I have made two new bootable CD’s!
In terms of further help – hopefully seldom to be needed – I was seeking guidance as to how I can re-access help from you or one of your associates at Acronis Support.
I have downloaded the User Guide marked ‘Update 1’ and am awaiting as price from a local Copy Shop to run it off with a binding.
Further Questions:
1. Backup Chains:
Each morning on checking the relevant external hard drive, I can see that a backup has been achieved. So far, in using the Disk Backup Version Chain I now have two full backups, each followed by five differential backups.
However, the external drive is filling up. Out of 931 GB, I have used 585 GB with 346 GB left. The two full backups each used just under 250GB and the Differentials varied from just under 5GB to just under 20GB. There is virtually nothing except the Acronis backups on that drive.
Clearly, there is just about room for one further ‘set’ of backups. I see from the User Guide that in the Chain situation, it operates by keeping the ‘sets’ for six months after which it automatically deletes the oldest.
As my present external drive can not accommodate that, should I manually delete the oldest or would I be better to acquire a new larger external drive. From your earlier advice, I am properly aware that I must only delete via the cog icon within TIH.
2. Defragmenting:
I run Norton 360 and from time to time ask it to run a Full System Scan. Sometimes when doing that it will run defragmentation on the external drive used for TIH Backups. I recall that somewhere when browsing the User Guide, there was a note of caution related to making backups after defragmentation. If Norton has run a defrag, does that in nay way affect my latest TIH Backup?
Also in the same context, if defrag happens to still be running at my scheduled backup time of 02.00 am, is there any risk of a conflict?
As before, I remain extremely grateful for you help and guidance.
Gordon

Further to my last post, after the run of a differential backup last night, I now have a message reporting only 95.78 GB of space available from 931.51 and advising: "There may not be enough free space".
There are now two complete 'sets' of one Full plus five Diffferentials and a third Full plus last nights Differential - being presumably the first of five scheduled Differentials.
What should I do now?
Gordon

Hi Colin,
With apologies, I need your further guidance.
Further to my last two posts, I have to report that my backup chain has failed on a daily basis ever since 29 April.
The last success on the Event Log was on 28 April which was the fifth differential backup in the third ‘set’ of backups arising from my having set TIH to run a Version Chain. As expected, it ran a full backup, followed by five differentials to make a ‘set’ and then created a second set of five followed by a third set but thereafter there was not enough space so it returned a ‘failed’ message – obviously because the ongoing chain of backups had filled over 852Gb of my 931Gb Hard Disk.
On reflection it would seem that it is impossible to have enough space to accommodate a Version Chain simply because it does not automatically delete the oldest version until six months of backups have been stored. My 1Tb space has been filled after only 2½ weeks! That suggests that to cover six months, I would need a hard drive with at least 10Tb – perhaps more!
Whilst on my external hard disk I can see the three sets of five, each starting with a full backup and then five differentials, I was fairly certain that it would be unwise to simply delete the first set of five so as to make room for a new set and then to do that repeatedly. I recalled that you had clearly advised that deletion of backups should only be done within TIH.
However, in TIH on the Backup & Recovery tab it only shows as a single backup so it would seem that I can not selectively delete the earlier sets by that route?
I am now contemplating reverting to a manual full backup prompted by a diaried reminder on the first day of every month and also manually running a random number of differential backups in between – with the frequency related to the extent of new data or files created each day.
My plan would be to do that on a newly acquired 4Tb Hard Drive and only to delete the existing partially failed Version Chain after the new manual backup has been completed and also has been validated.
Do you see any problems in applying that proposal or do you have any other suggestions to resolve my difficulty?
I would once again welcome your views and expert advice.
Many Thanks
Gordon