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Graphic issue with ATI bootable media on Dell XPS 12

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Hi,
I managed to boot from a bootable media (created with ATI 2013) on Dell XPS 12 with Windows 8/64. The character based start menu (of the media) is shown correctly. Unfortunately, the ATI GUI does not start with a supported resolution - I see only unaligned lines and blocks in the upper 3rd of the screen.
The display itself is a FHD (1080P) True Life WLED 1.920 x 1.080, the graphic processor an Intel HD Graphics 4000.
'vga=ask' boot parameter has no effect.
Is there any solution/workaround?

Regards, Holger.

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Holger,

Which VGA parameters have your tried?

I think you might need to raise a support case with Acronis on this one.

Following the online help page in the Media Builder, I specified the boot parameter 'vga=ask' set in the Media Builder to get the complete list of supported modes during boot - according also to several KB descriptions (2921: Acronis Bootable Media Boots into Garbled or Low Resolution GUI, 3836: Acronis Bootable Media of Acronis True Image Home Boots into Garbled or Low Resolution GUI). Unfortunately, the KB articles were applicable for older versions only (up to ATI 2011).

Perhaps, it might not work for the UEFI boot loader at all. The F11 key 'trick' did also not lead me to the selection menu described in the articles.

No, I did not get the selection menu for available/supported video modes at all.

> I think you might need to raise a support case with Acronis on this one.
I'm afraid so (my support finished at Jan 28th - grrr) :-I

If this is a recovery problem, Acronis do not charge for help.

I have the Dell XPS 12 as well and have the exact same problem. All graphics are squished into the top third of the display and are garbled to the point where nothing is legible. I downloaded the trial version of 2014 as I would like to purchase Acronis for my newly acquired XPS 12. I have Acronis 2013 for my other 3 computers and love it. The boot disk for 2013 has the same issue. Please fix this and I will buy Acronis 2014. Thank you.

I have the same issue with a usb recovery stick which \I was trying ot use to clone from. The graphics are so garbled |I cant tell what I am seeing.
This freaking useless

I am also a Dell XPS 12 user with this problem, I am using ATI2014 Premium under Win8.1 and I am quite dejected that I can't use any feature that causes the machine to reboot. Alt+Ctr+Del reboots with no changes implemented nomatter how long I wait.

I would really like the Start up recovery manager to work but it unless I completly disable the new boot options that Win8 needs it just freezes up.

It took me long enough to get the unit to boot off the rescue media (BIOS settings, Safe boot (off) Legasey boot (on)) Only to get a totally garbled screen and as mentioned above the graphic selection options do not seem to be working for me at all. No menu options ever appear. (At least not before the GUI which is unreadable.)

I know this is an old thread. But it does come up high in Google when searching for problems with XPS12 and ATI garbled display.

Someone has figured it out, put vga=0x31B as boot param, it worked for me with ATI 2014

credit to http://blog.boyet.com/blog/blog/upgrading-the-ssd-in-the-dell-xps-12-nd…

I had the same problem with my Dell XPS 15 laptop. Garbled screen when booting the system using the recovery disk. Acronis support has pointed me to these article.

Please check the following article and apply the necessary steps;

https://kb.acronis.com/content/3836

I also would like to provide you an additional article which will give you more information about the recovery operations in Acronis True Image 2014;

http://www.acronis.com/en-gb/support/documentation/ATIH2014/index.html#…