Great Product, Lousy customer service
I've purchased True Image ever since version 7. I feel the software is one of the best and easiest to use and I've recommended it to many of my clients (I have a computer support company). The one thing which has bothered me from the start is their customer service, or I should say, lack of. Why do I say this? First of all, their warrantee for tech support, one of the shortest in the software industry. You better hustle to make sure you don't have any questions on using the product due to the 90 day tech support policy. Don't bother attempting to contact them via the phone, they never have a live person available to answer, even for purchasing problems (I've called for the last 2 weeks, and in the past few years (never have been able to talk to a real person) and either get cut off or told there is no one available and it hangs up). If you send them an email, they may, or may not respond. Chances are they won't respond. If they do, they never answer the question you posed in your email. I say this after several years of these frustrations. You have to come up with your own solutions to problems. What prompted me to write this review is, on their website there is only a $10 additional charge to purchase the TI software for 5 computers vs 3 computers. So, I sent an email asking if, since I've been a customer for many versions of TI and I have the current version for 3 computers, could I get an upgrade from my present 3 computers to 5 for $10. As is typical for them, I never received a response. I also asked, for the 3rd time, if you install TI on a dual boot computer if the activation considers that one computer or two. This is important since technically it is only one computer, and what if you have a computer, like 2 of mine where you can dual boot from either a hard drive, or from an solid state drive? Technically this is one computer with four possibilities for boot up. So again, no answer. As I stated, the software is great, but the customer support is sorely lacking and has never changed in the years I've been using their product, so if you are considering purchasing, make sure you know all in the first 90 days, and also be prepared to solve your own problems (again with past versions there have been issues they fail to address or resolve).
Ron,
We are working on extending our support policy.
Also, our support team will get in touch with you shortly.
Thanks,
Gaidar