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Having Terminal Problem

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I recently upgraded to Acronis True Image Home 2010 and now wish I had not.

Every time I try and run a backup it say 'operation failed' after less than 30 seconds. I have tried 4 different backup drives all with the same result.

Apart from the upgrade to 2010 nothing has changed on my machine which is running Windows 7 Pro.

I really must learn that upgrades (especially Acronis) don't work.

Oh and by the way it would not recognise the archive done under version 9 of Home Image. I would go back to that, but that won't work with Windows 7. So here I am with no backup - Good old Acronis.

Can someone please help.

David

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The last version available for 2010 was 7046. Is this the version you have?

Can you post the contents of your log file for one of the failed tasks.

One cause could be a password issue. Have you tried creating a new task again?

This may also help.
http://kb.acronis.com/content/1739

Copy of Log file
<?xml version="1.0" encoding="UTF-8" ?>

Create Incremental Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">Data (E:), Clients (F:), Archive (G...</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"L:\23sep10.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1285258732" />

Failed to create volume snapshot. (0x70021)
Tag = 0xA5695862AAF8E62E
Failed to lock the volume snapshot. (0x10C449)
Tag = 0x14181C22EF45AF57
Already locked. (0x9)
code = E0000007)
Tag = 0xABF5B651C7D88E41</indent>" module="1" time="1285258733" />

I have no idea what the build number is, where would I find it?

the link was of no help - machine not passworded

Information about the version/build number available in the help section.
Hold down and the alt key and menu at top of screen should appear.

Use your newly created Rescue CD for your newest version and see if you can perform a complete disk backup with validation when booted from the CD.

If you have backups from your prior versions, you always have the capability of restoring your old version and going back the way you were.

Also, you might want to use the forums search functioin at the top of this screen and search on
failed to create volume snapshot
or other parts of your error message.