HDD moved into a new PC

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 1
Kommentare: 3

Hi All,

My problem is the next:

I have built a new PC and moved the HDD from the old PC to the new one. (for C: I installed a new drive and the other drive is from the old PC (D:,E:,F:,G: partitions))
On the new computer I installed the Acronis True Image Online software and I wanted to back up my data and the problems started here.
After installing the software asked me for adding a new computer.
I didn't want to duplicate the stored data so I choosed I don't want add a new PC.
I have set the folders to back up and I started the back up progress.
ATIO said calculating... but nothing happened for hours and finally I stopped.

I'm thinking on to remove old PC backup from the server and adding the new PC with the same folders and upload again all of my data but now ATIO doesn't offer possibility to adding a new computer. It offered that only first time. I tried to uninstall and reinstall ATIO but nothing happened. Didn't asked me again for adding a new PC...

I don't know how can I use ATIO again.
Any idea?

Many thanks in advance!

Mo, 02/20/2012 - 20:58
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 1
Kommentare: 3

I found that if I uninstall the ATIO and delete the C:\ProgramData\Acronis folder then install the ATIO again program ask for adding a new PC.
I have added a new one and marked a random folder for backing up to try it is working or not.
The green progress bar started and wrote Preparing for online backup... and calculating...
Some seconds later appeared the message Online backup successfully completed but nothing was backed up. In an orange line there is a message: Last backup failed.
In the Event log there is only one message: Operation online backup started.
Still can't use the backing up.

(yesterday I supposed that there is a security access rights problem with the drive from the old PC when ATIO wants to backup my files and I set the access rights for all files and folders to Everyone Full control but not solved the problem...)

I attached the Acronis system report.

Any idea???

Anhang Größe
91995-99511.zip 5.28 MB
Di, 02/21/2012 - 17:49
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 1
Kommentare: 3

Looks like sphinx-soft "Windows 7 firewall control" software free edition is not compatible with ATIO.
I reinstalled the Windows and installed the ATIO and every operation worked fine until I installed "Windows 7 firewall control". I added ATIO's 3 processes to EnableAll (which enables the application or process to go out to the internet every zone) but ATIO couldn't run correctly.
Unfortunately after uninstalling of "Windows 7 firewall control" software problem is still consist.

So 2 version possible in my opinion:
- I couldn't fully uninstall "Windows 7 firewall control" software
- when ATIO first time stopped by firewall then something went wrong in ATIO

Looks like I have to reinstall windows tomorrow again because I still can't use ATIO. (I tried to clean the registry but not helped)

:-(

Mi, 02/22/2012 - 23:34
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 1
Kommentare: 3

Problem appeared again.
Now with ESET smart security. (firewall and virus protection)
After some seconds started manual backup report successfully completed but don't save any new data.
I tried with disabled firewall and virus protection also and same happened.
Interesting that some cases not showing all of saved drives in the list. (for example some folders are saved from C:, D:, E:, F:, G: drives but in the ATIO application sometimes F: is missing)
ATIO reports successfully completed the backup but if I close ATIO and start again there is an orange line in the application which states : Last backup failed.
I attach again the AcronisSystemReport.
How can I get official help?

Anhang Größe
93024-99748.zip 11.03 MB
Fr, 03/02/2012 - 21:43
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Beiträge: 88
Kommentare: 4769

Hello Gabor,

Thank you for your post.

We will need to investigate this problem because it is not clear at the moment what causes it.

To contact our Support team please do the following:

1. From your Acronis web-account click on Get Support.

2. Contact support.

3. Select issue type: technical issue->I am using Online Backup service->Acronis Online Backup standalone client.

After that you can select our Chat service since it's the quickest way to get an issue resolved.

Please let me know if you have additional questions.

Thank you.

Mo, 03/05/2012 - 12:47
  • Anmelden, um Kommentare verfassen zu können
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.