help I can't find my backups

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Acronis True Image 10 Home

In September I did a complete clone of my internal hard drive to an external hard drive. I verified the backup and it was fine. This past weekend my computer crashed and I had to reinstall the OS Windows XP SP3. I booted with my ATI Home 10 and it can't seem to find my backup.

If I use all files* it shows the backups, when I select the one I want the right panel says No document properties are available for this file. If I click next I get a popup that says "the selected file is not an ATI Home archive or the file is corrupted. Please select another file"

If I use the backup tib option there are no backup files showing, I have to use all files* in order to even see them.

Can someone please help me get my computer back to the state I want it in or have I lost everything?

Mi, 11/04/2009 - 20:56
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Please help, I am physically ill at the prospect of losing all my valuable stuff.

Mi, 11/04/2009 - 21:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Make the bootable True Image Rescue CD, boot with it and use the Recovery feature to restore the backup you made and which you have on the external drive. The restore process will wipe out the reinstall of the OS so it was pointless doing that.

Mi, 11/04/2009 - 21:48
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I am using the rescue CD. It's when I 'm in the recovery section that I'm getting these messages. Any other ideas?

Mi, 11/04/2009 - 22:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Download the Trial of the latest version which is ver. 2010 build 6029, make the Rescue CD and see if that will find your Image Backup.

Do, 11/05/2009 - 00:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Apparently the file is corrupted and I'm screwed.

How and why did this happen? What's the point of spending good money on a backup program as a safety net if it won't do the job.

Now I've lost everything and have to start over with all my purchased programs and such. All my music, photos everything is gone. I depended on this program to save me if needed and when I needed it it failed me.

What a waste of money!

Do, 11/05/2009 - 21:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I share your frustration. I have a situation where my 180gig backup validates but upon restoring and three hours later I get nothing.

Do, 11/05/2009 - 23:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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You probably verified the backup from within Windows - if so, big mistake. Always, always verify from the bootable CD because that is what you will use to do a restore. But too late for that now.

If you cannot do an actual test restore to a spare drive, the next best thing is to validate using the Rescue CD.

And you will find that the regular users here will tell you to have a seperate backup for all your My Documents, My Pictures, My Music folders, etc. - not by using True Image but by software that will keep those files in their native format. Examples of this would be Karen's Replicator and Microsoft's Sync Toy. So lesson learned ... look into KR and MST, they're both free.

Do, 11/05/2009 - 23:18
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