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[HELP] Installation problem

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hello at all and excuse me for my english !

My SO is Windows 7 Ultimate with all last update.

I've a problem with the installation of ATI Home 2010.

I've uninstalled with "acronis remove tool" ATI Home 2009 and with add/remove program the SNAPAPI.

I've deleted any trace of acronis in registry with help of ccleaner too.

But when launch the installation of ATI home 2010, receive the alert:

"The installation was interrupted before Acronis True Image Home could be installed.You need to restart the installer to try again"

By reading of the olds messages, I've know how extract the log to msi pachage, found it in attach.

The problem is located in

1: MSIGEN:Error occured during CheckForUpgradeCode for {941B4DD3-680B-549F-C7CB-C3DD74998C5D}: 1605
CustomAction DetectMsiMajorUpgradables returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 22.50.17: DetectMsiMajorUpgradables. Return value 3.

can you help me ?

thanks !!

0 Users found this helpful

Giuseppe,

Maybe this post might be of help install problem

Essentially from your log file you need to look for the registry key 958E0E1D (that appears as D1E0E859 in your log file)

I have deleted the registry key 958E0E1D.... and the installation is now fully functional !!

Thanks 1000 !!!