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HELP - TI 2013 stopped working

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After a month of trouble free activity after which it was activated with a previously purchased key, it has stopped working. All I can get is an information graphics screen which does not allow me to access the program. I discovered this when the regularly scheduled backup did not run last night. Has this happened to anyone else, and if so, what is the fix?

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What is "an information graphics screen"? Provide more description, and attach a screenshot.

Check the log to see why the scheduled backup failed.

When you say "a previously purchased key", was that a True Image 2013 paid/purchased license?

Try inputing the purchased key into the installed TrueImage Program.

A wild theory.
Is it possible only the trial version serial was input and never the purchased serial"