Home 11.0 (NOT, 2011) update issue ... Please help!

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I have been using Home 11.0 every week since April'08 to backup my primary system.

Last week I wandered over to the Acronis website to see what was new ... and found an old update for Home 11.0 ... so I D/Led it and installed it following my backup last week.

I just tried to initiate my weekly backup and ran into a Your 15-Day Trial Is Over notification and a demand to either buy the product or cancel out of the operation ... no 3rd option to simply input the Key Code. {sigh}

I do not know the location in the Registry where I need to add the Key Code (Vista Ultimate 32b) and would appreciate if someone could point it out to me before I start freelancing in the there.

I am not very happy that there is no apparent way (that I could find) to simply ASK this question of Acronis.

"Compute with Confidence" ...

So, 05/01/2011 - 12:08
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A couple things you can try.

If I remember correctly, there may be an license add option under the help section. A couple things you can try.

1. Un-install from the add/remove menu and then reinstall again. If you have a fast connection, you may want to download the file again in case it was corrupt for the last install.

2. Or, use a prior backup and restore your system back to the prior version. Then uninstall the old version and try installing the more recent update again.

So, 05/01/2011 - 14:32
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Thank you very much for the helpful response, GroverH! I truly appreciate it!

After experiencing the ... odd ... format of this forum, I decided to look more closely to see if Acronis might have taken an equally "odd" approach to handling updates for registered users.

I was not too surprised to eventually discover that that is, indeed, the case.

A registered user should NOT simply D/L and install an update from the public Acronis website because it is not coded to simply allow the addition of a "registration key" (as I had already discovered to my great frustration).

Acronis wants to "touch" the D/L of a registered user PRIOR to them D/Ling the file ... so one must Log In at the Acronis website and navigate thru his/her online Account Area in order to find an appropriately modified update to D/L.

I am happy to say that I have completed this week's backup.

I will make a note of this "oddness" in my Acronis Record so that I will be reminded the next time I have to do something like this with the next version of the Product that I will eventually buy ... the Product is SO GOOD the the I am sure that my future choice of Backup Product will remain the same.

So, 05/01/2011 - 15:48
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