Direkt zum Inhalt

How does one get Premium?

Thread needs solution

The downloads for Premium and regular are the same. I've purchased two 3PCs of Premium from Amazon. The boxes say Premium. The CD labels say Premium. The serial number stickers say Premium. The software is however non-Premium. It does not allow Universal Restore. It identifies itself as non-Premium. So, how does one get Premium?

0 Users found this helpful

Karl Beem wrote:
The downloads for Premium and regular are the same. I've purchased two 3PCs of Premium from Amazon. The boxes say Premium. The CD labels say Premium. The serial number stickers say Premium. The software is however non-Premium. It does not allow Universal Restore. It identifies itself as non-Premium. So, how does one get Premium?

I now see that a valid serial number gets you Premium. The problem was that the first box had a SN that registered as non-Premium. The 2nd box registers as Premium. The packaging is otherwise identical. I doubt that Amazon is counterfeiting software. I assume that Acronis made a blunder. So, how do I get a valid SN fo Premium? Contact Amazon?

Contact support on the support page, you can start a live chat session there

Bob (Robert) Huffman wrote:

Contact support on the support page, you can start a live chat session there

I would think that the Acronis mods would want to respond. After all we're talking about counterfeit software.

This mainly a user to user forums. There is limited Acronis participation. Chat session is probably you bets option.