How to move TI2009 from a dead PC to a new PC?

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I bought and licensed TrueImage2009 about three months ago and installed it on my then PC. More recently that PC has died and gone to Heaven, and I now have shiny, brand-new PC. I am desperately trying to re-install TI on the new machine.

I have downloaded the latest installer (build 9809) and at the beginning of the install process it asks for my Serial Number which I duly enter. It then says that I am upgrading to a new version and asks for my OLD Serial Number (I have only ever had the one Serial Number). So I am stuck.

The FAQs indicate that it is possible to migrate from an old to a new PC provided that the old PC is "decommissioned" (not sure exactly what that means). In a similar topic regarding another Acronis product, the advice given is to uninstall the copy on the old machine first (I presume that lets Acronis know that the Serial Number is no longer in use). Then apparently it is OK to install on the new machine with the same serial number.

What they don't say is what to do if the old PC is completely defunct and about to be scrapped. Obviously I can't uninstall from the old PC (it doesn't work anymore). So I presume that somehow I have to be issued with a new serial number, but I can't find any instructions on how to go about this. I have raised a support case - apart from an automated response with the case number, I have not received a reply (over a week now). If this is the correct procedure, then I suppose I will just have to wait until they get around to my case. But if anyone knows a better way to do this, I would appreciate hearing it so that I can get going again.

Belatedly, I have just realised that I can install without ANY serial number and go into the 30-day trial mode. I have done this and have a backup currently under way (idiot!). So it seems that I may be OK for the next four weeks, providing I can get the issue resolved in that time.

Thanks for any help or advice.

PP

Di, 12/22/2009 - 05:49
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If you registered True Image you should find your old serial number when you log into your account at Acronis. If you don't find it, try the online Chat service and see if they can help.

Di, 12/22/2009 - 15:35
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Thanks for your response.

The serial number used on my old PC is the only one I have and is the one listed in my account.

Didn't know that there was a chat service - will have to look into that.

PP

Di, 12/22/2009 - 22:22
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Hello Pegleg Pete,

I understand the issue and I'll surely help you.

The reason of the issue is that you have purchased an Upgrade version of Acronis True Image 2009 Home. In that case you should use not only the serial number for Acronis True Image 2009 Home Upgrade, but also a serial number for your previous version of Acronis True Image Home when installing an upgrade.

It also may happen if your old hard drive was with OEM version of Acronis software (Maxtor MaxBlast or Seagate DiskWizard). Old serial number is built-in into that software and this allows you to install upgrade versions of True Image.

Anyway, I have sent you a solution via PM. Please check if it worked for you.

If there will be any additional questions, please feel free to reply to this thread.

Thank you.

Do, 12/24/2009 - 10:06
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Similar request here..

Laptop with Acronis 2010 died. I have the original disk and Sn's. How do I get it installed on the new laptop (same operating system) without having to buy a new license?

TKS,
Fred

So, 05/30/2010 - 20:52
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My problem was that I had upgraded to ATI Home from the cutdown Seagate version. So I needed to have still installed the original Seagate version so that the original licence could be accessed - either that or I had to have recorded that serial number. My old PC was completely dead and I hadn't recorded the information (never thought that I would need it again).

If you have the disk and serial number from the old PC, then your situation is different. You should be able to install it on the new PC with the same serial number. Of course Acronis may think that you are making an illegal second copy if they don't know that you are transferring from old to new - I don't know how they resolve that (it didn't seem to be a problem in my case).

I would suggest that you start a new thread for this issue (since it is not quite the same problem I reported here). Someone will probably give you the answer. Failing that, you could open a support case with Acronis (or apparently they have an online chat service).

HTH,
Pete.

So, 05/30/2010 - 23:26
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