How to reload TI13
My C: disc crashed and has been replaced. I have a backup on an external disc which I naturally want to restore, but I am having great trouble persuading my PC (HP Compaq) to read the start up disc, probably because I am now using Windows 8 (bad choice). I am advised that I should reload TI13 from the Acronis site and then try to restore my backup, but I don't know how to do that.
John,
I'm confused, which version of True Image have you purchased?
What version of True Image did you use to make your disk image?
Is this a PC that came with Windows 8 pre-installed?
Colin,
The backups were created on my new PC with Windows 8 preinstalled using TI11 which, on recommendation from Acronis, I had previously upgraded to TI13 to work with Windows 8.
Now, neither with my own TI13 nor with the new Try/Buy version, can I recover any of my (validated) backups, including a brand new backup I created (as a test) with the new s/w.
None of my start up discs works, including the one newly created (see above) and it has proved impossible to update the start up disc with the Windows 8 patch you recommended.
As far as the start up discs are concerned, it is perhaps relevant that, since installing the new C: disc and using the discs supplied by HP to restore the PC to its factory settings, I am no longer able (using escape and F9) to select the Acronis disc at start up. The existence of the disc is just not recognised. Although I could do this as originally supplied, after a long and somewhat acrimonious conversation, HP have washed their hands of it and say it must be resolved with Acronis. As you can imagine, I feel hugely frustrated and even wonder if I am not entitled to demand a replacement.
I hope you have been able to resolve your own computer problems satisfactorily.
Colin,
Further to the above, I should perhaps have mentioned that I have uninstalled the trial Norton protection, which I am told can cause problems, and replaced it with MS Defender.
John
Colin,
After many trials and problems, the supplier has finally conceded the HP PC is at fault and I have replaced it with a Toshiba laptop. They fought hard to convince me the problem was with Acronis s/w and I am disgusted at the lack of support by HP.
Doubtless (hopefully!) this is the end of my problems and I just need to re-install my original TI13 (which I don't know how to do).
Thanks again for your help in what now appears to be a monumental red herring,
John
John,
Hopefully your new PC will solve the problem.
To install 2013 again ,just redownload it from your Acronis account unless you stored a copy elsewhere in which case yu cna use that. Of course you will need your serial number to hand, but you can also download that from your account as well.
Colin - thanks again - John
Colin,
I just realised that, with a new PP, I won't be able to recover my previous backups. I believe there is a way of doing this - or at least extracting the data files - but I don't know how. This must be available in the knowledge base, but where?
John
I just realised that, with a new PP, I won't be able to recover my previous backups.
I don't know what that means, and I don't know what "a new PP" is.
I believe there is a way of doing this - or at least extracting the data files - but I don't know how. This must be available in the knowledge base, but where?
Of course you can recover using existing .tib backup archives. That is the point of True Image.
Check out the many user guides and tutorials in the left margin of this forum, particularly Getting Started and Grover's True Image Guides which are illustrated with step-by-step screenshots.
Sorry. Typing error. I meant 'PC'.
The backups were created on a different PC which has had to be scrapped and I thought that recovering a complete C: disc image was not then possible on a different PC, but perhaps I'm wrong.
John,
You are correct and at the same time not so :) .
There are as normal a number of 'ifs' and 'buts' as you would probably expect by now.
I wouldn't advise you do the following for a number of reasons.
If you have purchased the Plus Pack you then have the opportunity of adding in the drivers for your new PC.
Sometimes just uninstalling the video and network drivers for a PC will allow that image to be installed on another PC and Windows will then find the actual drivers required either within its own database or via the internet.
Some reasons why this is not advisable in your situation.
1. You have changed manufacturers. If you managed to recover your image and get it to boot on the Toshiba, you will destroy all the Toshiba recovery utilities and replace them with the HP ones, which of course will be of no use to you at all.
2. If anything goes wrong with your Toshiba you would need to restore it to factory condition otherwise Toshiba won't touch it.
3. If you are unsure from a technical viewpoint about what you are doing, you really need a person who you can deal with face to face.
If you have data such as photos, documents, movies etc in the old HP image, these can be recovered to your new laptop, but any programs you would be better off re-installing them. Note, if you have installed programs on the HP and you have kept their installer file (Windows 7 and 8 automatically place files you download into a Download folder unless you tell Internet Explorer otherwise) , then you can just copy those installer files over and run hem again.
I make my own download folder on my desktop and also keep text copies of all my serial numbers for various pieces of software just in case such an event as yours happens to me.
To gain access to any data files you migth need, all you need to do is install True Image onto your new PC (you will probably be asked to transfer your Acronsi activation, just follow the prompts), then attach the drive that has the HP image on it, open up True Image and selec 'mount', this will mount th eimage as a virtual disk drive, from there you can use the virtual drive exactly like a normal hard drive with one exception, you will only be able to copy or move files from the virtual drive to your proper 'C' partition, you wouldn't (and you wouldn't want to) be able to copy items to the virtual drive.
John,
You do hav e a few options on how to use your backup.
1. if you have Trueimage installed on the new computer, you could use the "Mount backups" option and this would make the backup accessible from your Windows explorer via a different drive letter. This would enable you to reoverer files--but not run programs from the mounted drive.
2. Or, use the TI Recovery CD and restore the backup onto a new disk connected to some computer via a usb type connection. Then the new disk would function as a data disk (different drive letters( --the same as #1 so you could copy files but not rurn programs. TrueImage would not need to be installed in order to restore to a new disk--only need the TI bootable recovery medium--such as the CD or Flash drive,etc.
True Image 13 fails to start with error message:- "QtCore4.dll not found. Re-install program."
I don't have this application CD and can't find how to re-install it!! Such a simple requirement appears not obviously catered for. Preferably, I would like to down-load onto a CD in case the same, or some other error appears.
Brian,
You can download the 2013 installation programs from your Acronis web account.
If you have not done so, you must register your 2013 serial ini order to have access to the downloads.
Colin & GroverH,
Many thanks for your advice.
It seems to me that the most prudent course is not to use my TI13 backups for restoring programmes, but to load these separately from scratch. As I understand it, I will still be able to extract data files from the old backups, so I should eventually be able to get back to square one (almost).
Incidentally, my new Toshiba laptop has already developed a serious disc problem (it runs extremely slowly), and I am about to replace it as well! I seem to be something of a disaster area: I have now had FOUR hard discs (C: drive) fail in the last eighteen months and, as you can imagine, am getting a persecution complex as well as feeling nervously exhausted.
Colin & GroverH,
Many thanks for your advice.
It seems to me that the most prudent course is not to use my TI13 backups for restoring programmes, but to load these separately from scratch. As I understand it, I will still be able to extract data files from the old backups, so I should eventually be able to get back to square one (almost).
Incidentally, my new Toshiba laptop has already developed a serious disc problem (it runs extremely slowly), and I am about to replace it as well! I seem to be something of a disaster area: I have now had FOUR hard discs (C: drive) fail in the last eighteen months and, as you can imagine, am getting a persecution complex as well as feeling nervously exhausted.
John
I have now had FOUR hard discs (C: drive) fail in the last eighteen months
While it could be coincidence, I would investigate whether your usage is partly to blame.
For example:
Does your AC power have frequent fluctuations?
Do you place your laptop in a less-than-deal environment, such as on a cushion or your lap blocking cooling airflow?
Do you often transport the laptop in a manner that causes many jolts/vibrations, such as in the trunk of a car with poor rear shocks on a bumpy road?
Do you often move the laptop when it might be reading/writing to the disk?
One disk failure is a drag. Two is a real pain. Three is horrendously bad luck. At four, if I were your supplier I'd start to suspect that you're a problem customer that I no longer want to supply, because you're doing something that causes the failures. I'm not saying that's the case, but I would suspect it.
One of the main purposes of restoring a bacup is to put your system back to the same conditiion is was as at time of backup. No better and no worse=the same condition. Any time you are having trouble with a specific program, one of the frist repairs would be to do a re-inistall of the application.
I do understand your reservations. I have a background in R&D for large Scientific Instruments, so am very well aware of the possible problems you cite and can say that none applies here. Only one disc was in a laptop and that, having worked well initially, broke in less than 24 hours without being shaken, stirred or heated!
Bizarrely, the manufacturers have suspected the influence of the Acronis s/w, and it has been difficult to convince them otherwise until something else has failed.