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Huge disk-sized backups with TI 2014 on Surface Pro 3

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I have used True Image for years, but TI 2015 on my Surface Pro 3 Windows 8.1 machine is creating giant, disk-sized backups, both for the first backup and incremental backups. I am not doing sector-by-sector, yet it creates a backup file that is about the same size as my entire SSD drive (256 gb).

I uninstalled TI 2015 and installed TI 2014, and TI 2014 works fine. (TI 2014 is also Windows 8.1 certified).

Any ideas what might be going on with True Image 2015?

Rob

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Hi Rob,

the described behavior is most likely caused by the issue in the product, which allow backing up of encrypted with Bitlocker disks only in sector-by-sector mode.

Please find more information in this article.

Thank you.

I have the same issue on my Surface 3. The backup created is huge, nearly the size of the SSD (as if it were a sector-by-sector backup). Hopefully the Acronis team will solve this quickly

BTW - the link to the article referenced in Anna's reply (above) goes to an article "50174: Acronis True Image 2015: Bootable Media Created by Universal Boot Media Builder Contains Trial Version of Acronis True Image" which I find 'not on point'.

This article describes the Bitlocker issue.

https://kb.acronis.com/content/49982

More information on Bitlocker.

https://kb.acronis.com/content/1734

Hi Roberto, I've updated the link. Thanks!

Enchantech, thank you very much for helping!

Thank you enchantech and anna.trifonova - I will anxiously await for the KB to resolve this issue. At least for now I have a huge but adequate backup. As the 1734 article points out, it is un-encrypted as Windows was the launch pad for Acronis. Any restore from this backup will not be encrypted (as mentioned in article) ... but I am off-topic, so enough.