Direkt zum Inhalt

installation error true image 2014

Thread needs solution

during CD-installation true image 2014 (with downloaded newest version from internet) apears error message:
"deinstall acronis true image home (version 12.0.9615) and then try it again".
But true image home is installed, tried the clean-up-tool, but no success.
please, what is to do?

Anhang Größe
acronis-install-error.doc 127.5 KB
0 Users found this helpful

Reinhard,

Just so that I understand. You have True Image Home 2009 currently installed and it won't uninstall to allow you to install 2014, is that correct?

If it is, run the 2009 installer again and if it offers you an uninstall option select that, if it doesn't, reinstall, reboot your PC and then try uninstalling.

Unfortunately, if I recall correctly, TIH 2009 required special files to run the cleaner which Microsoft withdrew from public use, the current Acronis Cleaner will not work correctly with TIH 2009.

Which OS are you using?

I'd suggest removing the old TI install with Revo Free Uninstaller http://www.revouninstaller.com/revo_uninstaller_free_download.html. Then try to install 2014.