Installation of True Image Home 2011 upgrade

Hi,
I am living in Belgium and my mother language is French. Thus, excuse my faults.
I am using Acronis True Image for many years. I like this program and I notice the improvements with each upgrade.
The first problems did appear with version 11. ‘Try and Decide’ did work because some security setting of Acronis. Ok, it happens, it is a pity but I can live without Try and Decide. My intention is to make Disk Images.
Not long ago I bought the upgrade to Acronis True Image Home 2011.
No way to install it. I got every time an error message.
I did contact the ‘support’.
The first remark I got was “you case is exceptional”. Oh yes, I answered. Have a look on the forums and start with this one of Acronis!!!.
Then I got email with the steps to follow to help the program running correctly.
You have to do things like :
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After that, take the first part of the value in brackets (in Example 1 it is CA83357B, in Example 2 it is E5343B27), rewrite it in the reverse order(Example 1: B75338AC; Example 2: 72B3435E), then open the following branch of the system registry on the problem machine: ……………………
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Funny, no?
I decide that I am not such crazy and that I have the right to request refund of my money. I told them to come back when they will have an installation program running correctly.
Somebody call me from India asking permission to take control of my computer and doing so to solve the problem. I was not enthusiast but I did accept.
After 30 minutes deleting keys in the registry and running cleaning programs, I got in a loop of crashing, restarting, crashing, restarting …..
Even the DVD of Windows could not help us (the lady of India was still on the phone) because my wireless keyboard was not recognized. I stopped the ‘support’ line, calmed down and succeed to restart my computer and to restore a restore point of Windows.
Two days later I got an email asking if the problem was resolved!
Do I have to laugh, to cry or to make both together?
It is a shame to put on the market programs where bugs are not the exception but the rule.
Take care boys before you upgrade to Acronis True Image Home 2011.
One thing is sure, DO NOT CALL THE SUPPORT LINE. It will be worse.
Jacques Wenger
Belgium