Installed 2015 TI: Killed Boot Drive

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I installed 2015 TI build 6525 on a Windows 7 machine. It upgraded 2013 TI. I took a full backup successfully. The first time I went to reboot the machine, Windows would not start. It automatically ran the startup repair and failed at that. The entire boot drive was dead! Too much of a coincidence! This machine has been running flawlessly, rebooting it every day.

I booted the Media Recovery program and recovered the drive from the full backup. The Windows startup failed again in the same way.

Thanks, bob

Sa, 01/03/2015 - 18:29
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mvp

Do you have the Windows installation DVD or a Windows Recovery CD that you would have produced with your machine?

Sa, 01/03/2015 - 19:16
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I had a fairly recent backup with TI 2013. Here is what I did:
o Used Media Recovery 2015 to recover the TI 2013 backup. It booted OK.
o Uninstalled TI 2013 (restored with the recovered backup). I thought that maybe the upgrade process was what went wrong.
o Rebooted OK.
o Installed TI 2015 build 6525 again.
o Used TI 2015 recovery to recover some recent files from the original TI 2015 full backup. Worked OK.
o Rebooted just to test it. Not so much to my surprise, the system was completely dead again. There is some boot time driver that TI 2015 installs that completely kills Windows 7 boot. Window Startup Repair can't fix it. What kind of backup software immediately kills a functioning system?

Now I have to go back through the recovery process again. :( But fortunately I have the TI 2013 image that works.

I need some help here from Acronis technical support. I purchased TI 2015, but because of the holidays I was late in installing it, and it appears that Acronis only supports installation for several weeks for installation problems, so my support has run out. This is a SERIOUS installation problem in a backup product. I expect free technical support or my money back.

Thanks, Bob

So, 01/04/2015 - 10:48
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I just installed TI 2015 and the next time I started the computer Win 7 went into "startup repair" and could not fix. I eventually was able to hit F8 and do an advanced restore to last know good configuration and all is well--for now.

But is seems like there is some problem with installing TI 2015 that screws up the boot record--yes? no?

Has there been any more insight into what appears to be an Acronis problem?

Thanks,

Doug

Sa, 08/22/2015 - 21:17
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Do any actual "support people" read these things?!?!? I consider the predicament I went through upon installing TI 2015 to be rather serious and I was lucky to be able to get my Win 7 working again. I don't think it was just a coincidence that the problem occurred right after installing TI and I believe some explanation is warranted!!

Anyone? Anyone?

Doug

Mo, 08/24/2015 - 21:45
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mvp

No support people read these forums. THis is a user to user forum, and it is very infrequently visited by Acronis employees.

Unless it is a file restore, never do an image restore by starting the operation in Windows.

Don't use the Acronis Startup Recovery Mgr either.

Starting recovery or clone operations in Windows, or switching on ASRM result in the modification of the boot records. In past times, that was risky but generally OK with MBR/BIOS disks. Now, with GPT/UEFI set up it is way more risky.

Another possibility is that when you restored your 2013 image, you didn't restore all the information or 2013 didn't handle your set up right and now Window is missing a device in the boot records. On some computer, this can be a showstopper, for example when a recovery partition is missing.

Di, 08/25/2015 - 03:38
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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You may have misunderstood my post. TI 2014 was installed on the computer and all I did was to update/install TI 2015. I did not do any actual running TI 2015 but merely started it after the install just to make sure it had installed correctly. I shut down Win 7 somewhat later and that was all. The next day when I started the computer Windows gave me a Startup Repair screen. I had NEVER seen this before but tried to let it run--no joy. Forced the machine off and then restarted and hit F8 for advanced boot options. I chose to return the machine to last known good configuration and then it started up okay. I am able to run TI 2015 and actually was able to backup the drive. Odd thing is that TI 2015 does not appear in Add/Remove Programs in the Control Panel. Apparently when I chose to restore the machine to the last known good configuration it removed whatever problem TI 2015 had caused.

But this is a serious issue and googling a bit it seems like others have had a similar problem, although it might be rare.

I have been using Acronis for quite a few years and it is frankly stunning that there is a basic lack of support for this product except for the 30 day period. I stupidly did not get around to installing until past the 30 day window but it seems to me there should be some basic no fee email support for this product--very disappointed.

Doug

Di, 08/25/2015 - 05:51
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