Direkt zum Inhalt

lost encrytion key

Thread needs solution

I have 4 online backups.
I used the same encryption key on all of them.
On one of the backups the encrytion key is not working and is
coming back wrong key.
I thought of every possible password that I could have used but no luck.
Any suggestions?

0 Users found this helpful

Hello Joseph,

Thank you for posting and welcome to the forum.

This is most likely a local issue and the encryption key is correct. To address this problem please contact our Support team with this report. We will investigate and fix the issue.

Please let me know if you have additional questions.

Thank you.