Magic means of entering network credentials? "Connection failed. Please verify user name and password"
This is concerning the downloadable recovery media ISO available to registered users, using the latest 2014 version as of February 2014.
I initially created the image of my laptop on my external USB drive then when it was failing I copied the image to my work's Active Directory server. I can initially validate my credentials successfully to view network shares but attempting to access any shares, even our company's "full share" that has wide open access to guest, I can't get in...
Path: \\server\share
User name:
Password:
Does it want domain\username or does it want username@domain? The authentication page is less intuitive than competitive products.
Regardless of every which way I try to enter my credentials I get "Connection failed. Please verify user name and password".
Any ideas? Or is this acronis boot media simply unable to connect to a Windows AD server? Thanks in advance!
Grover, sorry for the late reply and I appreciate your attempt to help. I ended up copying the image to a USB drive which was inconvenient but I was frustrated with the software. Unfortunately I have the same necessity to connect to a server and this video does not provide the information I need.
I'm trying to connect to a domain server and the Acronis media does not accept any means of providing a user name:
username
domain.local\username
username@domain.local
It's extremely frustrating! It's important to note that my issue is not accessing my server, which I can browse to via the Acronis media, my issue is providing the credentials by whatever means this disc is looking for. I don't have this problem with competitive products.
This info may help:
When using ATI with a network drive, use a UNC path to your NAS device for a backup destination, not a typical friendly "mapped" drive. e.g.
\\192.168.2.25\My Backups\
It should also be possible to use a UNC path that includes server name rather than IP, such as
\\server1\My Backups\
ATI will not automatically detect a NAS drive. Once you start typing the destination path (click "Browse", type in the "File name" field), you will be prompted for a username and password. You must use enter the username and password that has permissions to access the NAS share you are saving to.
Many users have issues with NAS, not because of True Image but because the router gets overloaded with data throughput and cannot keep a consistent enough connection with the NAS for True Image to image or restore. Certain models of router and known to suffer from this issue.
A user shared this:
From the "Destination drop down list in the backup dialog box" choose "Browse ..."
In the "Browse for Destination" dialog, enter the UNC path for your drive in the "File name:" input field.
If the "Authentication Settings" dialog does not pop up, click the blue arrow button to the right of the "File name:" input field so it does pop up,
Enter the login info for your share
I'm having the same issue with the 2014 version.
I tried :
Username / password
Username@domainname / password
Domainname\username / password
I just says the verification failed and I should check the username and password --> they are correct (they work with the 2012 cd)
When I first click on the share and enter my creds .. no problems found ... but when I try to acces files it pops up and again asks for creds ... it the fails !!!!
The problem is definitly in the 2014 version.
I appreciate the suggestions and links but I believe the problem may be misunderstood. The issue isn't with paths or 'detecting' drives.
I browse to the network shares, see the network shares and I can click on the network shares which request authentication. Network browsing is not the problem! What's not working is Acronis boot media passing the correct credentials, at least the same way other OS environments pass credentials.
Question, after initial logon and you are prompted to provide credentials again does the logon box look the same as the first one or does it appear to be different in some way?
I am thinking that possibly the remote services module is failing or not started.
Hello Everyone!
William, it is a known issue, that authentication fails if you want to access from bootable media the network share placed on server operating systems.
As a workaround you can move your share to any client OS or use Acronis Backup 11.5 trial bootable media for recovery.
Marcelino, I answered in your thread.
Thank you.
Anna I am experiencing the exact same issue and have been banging my head against a brick wall with this for a number of months now on and off. I'm partially relieved to hear that it's a known issue.
We usually put the images on server operating systems and attempt to image from there. I should mention though that some times it has definitely worked when the image was on the server, so this is still confusing.
Anna the bootable media I am using was burned from our Acronis True Image Premium 2014 (I don't know what version number that is) but you are saying if I use 11.5 I will be able to recover without this issue, is this the case with images that I have taken with ATIP 2014 ???
I ask this because I previously purchased an earlier version of Acronis and I am not able to restore images taken on either version when I boot to the other media.
Can you please let me know how I can get this 11.5 trial bootable media download also (if it does actually work to restore images taken with ATIP 2014)??
Thank you!
Hello P C,
officially we do not support recovery of backups made by home products using Acronis Backup 11.5. However, from the experience I know that it usually works (boot from media, if archive is not shown click on "refresh" button). Anyway, it is only a workaround and should be used only in case of emergency. The better way is to move the shared folder to client OS or NAS.
Trial version of Acronis Backup 11.5 you can download here.
Thank you.
I can confirm that this problem is resolved with Acronis Backup 11.5.
I can also confirm that moving the image to a share on a Windows 7 SP1 machine did NOT resolve the issue for me (tried with the machine both off and on the domain and with MANY sets of share and NTFS permissions inlcuding Everyone, Everyone, Full Control).
Anyway it's working on 11.5 so I'm a bit happier, the only issue I have now is that it doesn't see any of my existing images, I've had to take new images with 11.5 in order to get it imaging through the network with 11.5 without this authentication problem.
Anna (or any other support staff), I see that 11.5 creates an xml file alongside the tib file, do you know if there is anything I can do with this file to get it to see my old images? Or anything else I can do to get Acronis Backup 11.5 to see the images I took with Acronis True Image Premium 2014?
Thanks.
This can be done. You need to use the command line scripting tool of Acronis Backup to mount the old images. This will create the needed xml files for the old images. Then Acronis Backup will see them.