Manage Backup Locations and Archives freezes
Whenever I try to go to the Manage Backup Locations and Archives, Acronis freezes up. This is highly annoying and I will receive NO help from Acronis because they are too busy to talk to a paid customer. I've rebooted my computer, reinstalled the program, and I still can't get my backup locations to pull up. I'd happily delete them all except when you click on the Manage Backup Locations and Archives it automatically starts scanning for them and that's where the freeze happens. I've left the program running for hours hoping that it would cough one up and work. I really hate paying for a product (much less several for I'm the IT guy at work) and having the company that I spent money on just sweep me off the porch like I was garbage. Thanks cornholes. There's no customer support like no customer support.
Hello Brannon!
Welcome to our Forum, we're glad to greet you here!
Thank you for being sincere in your feedback and reporting about the issue - we really appreciate it. We beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.
Back to the case itself: I have carefully checked our internal resources and databases and couldn't find any mention regarding this issue submitted by you. I would like notify our management team about the situaiton you experienced with support, and would appreciate if you could kindly specify me the case number where you have encountered these communication issues and lack of support. Case number will also help me to review the details of the problem.
In case you cannot find or didn't opened the case regarding this issue, I would appreciate if you could kindly send us the following diagnostic information:
- Screenshot of the issue
- Userdump
- Acronis Info
This information will help us to identify the exact reason of the problem and find a solution.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
We'll be waiting for your reply!
Thank you in advance for cooperation and patience.
How do I get the Userdump data? Here are the screen shots. My Acronis is True Image Home 11.0.
Dear Brannon,
Thank you for the screenshots attached!
You can find the instructions regarding obtaining Userdump here, and Acronis Info here.
I would also advise you to clean the Temp folder (Start -> Run -> %temp%).
Thank you once again for cooperation, I really appreciate it. I will be awaiting for your reply.
Thank you!
Both of those ZIP files are too big to upload on this message site. Can you tell me how to trim them down?
Dear Brannon,
Thank you for notifying about the issue. Let's upload this information to our FTP. I have created an account for you and will send you the link to it via PM in a minute. Please let me know in case you didn't receive it or have any difficulties with uploading the informaiton.
Thank you for cooperation!