Message: Please locate the last volume of the backup keeps being asked

This error message sometimers occurs when TI can't find the drive it is supposed to be imaging to.

Try - switching your computer on seconds before a schedule task is to run, and just as the Acronis tray icon appears quickly switch on your external drive - you'll almost certainly get that error message, though in this case clicking on ignore causes the backup to continue.

Are you imaging to a secure Zone? I ask because the hex CSLID naming convention is used by TI Home version, either in the SZ or when a consolidation is taking place and a temporary image is required.

It might be TI is confusing itself by not deleting the temporary file correctly.

I wondered if it was because it was a USB drive but I changed the drive letter to X to prevent it changing on each boot. I started a new schedule and its fine for 3 or 4 increments but then it starts asking for the location. I will try a schedule to the fixed drive and see if that follows the same pattern.

However, the error only occurs when trying to view the .tib file. Scheduled backups are being made. So, it can find it to do that, it can find it to recover and consolidate but it cant find it when viewing the .tib files in explorer or from TIH.

I am not using the securezone. I did wonder if it was linked to the temp file as i have seen those been created with that sort of fileaname but they then get deleted when complete.

I have experienced a similar problem - seems to have started after a consolidation took place

I just created a new backup task and the very first .tib file created suffers the problem. No consolidation or increment created.

Its only stopping me from viewing the .tib file and like my earlier post, it is looking for a fileaname with a load of letters/numbers after the filename.

My problem similar.
On my first backup to USB Drive, the computer shut down (I believe on completion). When I try to access the file through "Restore" I get "This is not the last backup. Obviously it was set to incremental at start and perhaps saved on Inc. at a later date? How do I recover the data from this file: D_19_12_20091.tib?

Any help would be appreciated.

The backup was my entire data files and soon thereafter the ID became "unreadable" it is only a week old and set as "Dynamic" during installation.

I found the problem that causes this error. Although there is no solution. Acronis support are aware of it though via various emails going back and forth.

If you have password/encryption on the backup, you get this error when trying to view the .tib file (either within windows explorer or via the explore link within TIH).

If you dont have password/encryption on the backup then you dont get the error

I am testing the new "True Image Home 2010" and am trying to open archive made using old True Image version and it keeps asking me to locate the next volume even if there is only 1 volume!
And yes the archives are password protected.

Any news/fix for that problem?

Jean Lajoie wrote:

I am testing the new "True Image Home 2010" and am trying to open archive made using old True Image version and it keeps asking me to locate the next volume even if there is only 1 volume!
And yes the archives are password protected.

Any news/fix for that problem?

Acronis are aware of it as I mentioned. However, they did not give me a fix. Just an acknowledgement that of the fault and that it would be fixed.

There hasnt been a new build since the fault was reported.

It only occurs if you use the password. A bit of a pain really as I need my backups to be encypted.

Thanks for the update David!

Hello all,

Let me comment this situation.

The issue with "This is not the last volume of backup" can be caused by several factors:

1. This backup is really multi volume and the last part is not accessible for some reason. Here you should make sure that all backup parts are located within the one folder. If this still does not help try copying them onto internal drive

2. The backup is actually one file, and the product recognizes it as the part. This related to backup corruption.

Please note that corrupted archives could be created because there are some bad sectors or unreadable data resides on your HDD.

Please perform the following operations:

-Check the disks for errors

 Go to the Command Prompt (Start -> Run -> cmd)
 Enter the command: "chkdsk DISK: /r"
 where DISK is the partition letter you need to check. Please note, that
 checking the C: drive may require you to reboot the machine.

-Change the backup location (for example save your backup to the internal HDD instead external)

-Please try to perform the operations using Acronis Bootable Media. To create it please follow: Tools -> Create bootable rescue media. Then boot your machine from it and you will be able to use Acronis True Image Home without booting any OS.
Acronis Bootable Rescue Media is a standalone version of Acronis True Image Home, burned onto a CD and based on a Linux operating system.

David, I found your case in our database. Let's do the following:

First of all, please make sure you use the latest build (6053), which is available here. To get access to updates you should first register Acronis software. After that, please try creating exactly the same chain of the archives (it will take some time to reproduce since the previous chain is long). And then try validating them.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thanks for your response. I already have 6053. I was also under the impression that the support term had identified the problem but it was going to be fixed.

I will try some of the other points later but I can tell you its not part 1. The error occurs on single file backups as well as incremental. They also occur on same drive backups (i tried backing up to my documents as well as second drive I have on the system - occurred both ways)

The hard drive has no bad sectors (either backing up from or to). I checked that already. I can also recreate the problem when backing up individual folders, my c: drive or my d: drive.

Validating the archives is not a problem. Even those that have the please locate the last volume will validate and will also recover from them (in the case of file/folder backups and not system as I havent tried that). It's only when you double click on the tib file or explore it within TIH that you get the problem.

The only thing that I have found that makes any difference is if the backup is passworded and encrypted. No password and you get no problems. Add the password and encryption and the problem will either occur straight away (on the first full copy) or within a handful of increments.

Hello David,

Thank you for your prompt response and the detailed description!

Yes, it's clear now that the issue is not related to backup corruption and HDD issues. It's related to exploring algorithm and especially it's relationship with encryption and password protection.

We have to check it with our QA department, but they will need some additional information from your PC:

1. AcronisInfo tool output:

Please do the following in order to collect the information:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

2. The exact address of the source files for backup you create (when this error occur)

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hi There,

I just wanted to say that I am having exactly the same problem. I am running Acronis True Image Home 2010 (build 7046) on Windows XP SP3 and when I go to explore backups which have been encrypted with AES-256, after entering the correct password, I get asked to "Please locate the last volume of the backup" every time I click into a new folder/file. My backup is setup on incremental this is reproduced even though I only have 3 incremental backups done at the moment.

It actually renders the explore feature insanely impractical. Has Acronis tested this? All you need to do is make an incremental bacukp job with AES-256 encryption, run it a few times, then try to explore the backups by double-clicking into the tib files.

My hard drives are local to the machine (not removable) and report 0 problems or bad sectors.

Thanks!

This workaround worked for me; I had the same issue.

Launch TrueImage Home.
Select "Recovery"
Right-click your backup (if it's not visible, click the "Browse for Backup" button and locate it)
Select "Mount Image" -- this will mount your backup as a hard drive. You can browse and work with the file system from there without the annoyances.

Hello, we have exactly the same problem using the Acronis True Image Home 2010 (build 7046). When do you think it could be fixed?

Anyway, it's great backup software. Thank you.

Hello all!

Thank you for your comments, we really appreciate it!

J, thank you for sharing your experience with us!

A, many thanks for the workaround specified, it is very useful!

Raq, thank you for your kind feeback, it is more than pleasant to receive it! I'm sory for the inconvenience you faced with software, be sure we're doing our best to solve it in the sortest timeframes.

I have checked the status of the issue - it is reproduced at the moment by Developers for finding a fix. Anyway it would be nice to obtain diagnostic information for your particular case. Unfortunately I couldn't find any support case opened, maybe you could specify me its number?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation!

hi

I have just bought acronis for use (one month ago) and after some installation problems sorted by web chat support, I now find that every time I do a search of my pc for completely unrelated files to acronis, a window comes up incessantly asking me to locate the last volume of the back up. I cannot cancel this or get rid of it by locating the file as it then goes through every backup archive asking for the location. They are all in one folder on a USB connected drive.

most annoying, not with standing that bacups when very little has changed take over one hour!

look forward to hearing from someone

regards

Thanks for the workaround "A". I have worked with several chat reps over the past few months and have gotten nowhere with this problem. In fact, no one seems to know what I'm talking about. I might add, the problem occurs whenever I use an administrator password, whether I choose to encrypt or not to encrypt.

> Unfortunately I couldn't find any support case opened, maybe you could specify me its number?

Maybe mine will do. I opened this problem back in November '09.

My case was (is?) 00410937.

After an initial series of correspondences that were less than confidence building, I haven't heard anything back since about 3/12/10. So I've pretty much given up on you ever fixing this...

-Greg Bohn

Hello all,

Gregory, we're really sorry for the delay with the response. Your case has been escalated yo our Experts and it's currently under investigation.

I've contacted their manager directly, so you'll receive an update on the current status soon.

Please reply to this thread if you have any additional questions.

Thank you.

I have the same problem as described here: When trying to explore an incremental backup file (.tib), TIH 2010 asks for location of volume '10' (which never existed) and makes it impossible to Cancel out of the message loop.

This occurs WITHOUT password protection of the backup.

I posted my issue to another thread first -- 7395: Specify Location of the Volume - Can't Cancel -- but there has been no response. As a matter of fact, when doing a VERY cursory search, I found at least 4 other threads that seem to cover the same problem.

Could we please have ONE official answer what Acronis is doing to fix this problem and when we can expect such a fix.

Thanks.

Brigitte

Hello Brigitte,

I have replied you at this thread.

Thank you.

I have the exact same problem with TIH2009.
Did they fix this problem in TIH2011?
I would upgrade for $29.99 if they did.
Otherwise my full-disk backups on external USB drives are pretty much useless.

They didnt fix it in TIH2010. It remains a bug in that version. However, it is fixed in TIH2011.

Its pretty bad that a bug like that effectively requires you to pay for it to be fixed.

You may be willing to upgrade (you're certainly free to choose to do so) but I really don't care to spend $30 for a bug fix. Nor should I have to. Bug fixes are required because the software doesn't work right. I paid for it. Now I'm supposed to pay again? Even Microsoft -- not known for making things available for free -- provides bug fixes without charging their users.

I have the same problem described in the first post.

I'm asked to locate the number 1 for whatever that means ... and my version is 2016..

Is there anything I can do??

thx all.

Maria.

I have the same problem with Acronis True Image 2016 in Windows 10 using an USB drive for .tib files.

It seems a big issue whereas I read the long long story about (see above). Is there anybody who can give a clear statement like:

a) the bug is unsolveable

b) the bug will be solved before <date>

c) this is  a feature and will say (but is hardly to understand :-)):
Do not use explorer embedded recovery but just the one within Acronis True Image

I just created a backup of my disk to a USB dirve, with Acronis 2016, under Windows 10. As soon as I tried to view the TIB file I encountered the same problem. It did open the TIB file, but clicking on any folder opens yet another window, asking for "full_b2_s1_v2.tib". I can select the correct file, named "DaBeast E Drive 2016-08-30_full_b2_s1_v2.tib", but I still get another window looking for the wrong file. I am not using a password, and the drive letter hasn't changed. This really looks like a bug that needs to be fixed.

I ask me and ACRONIS: What is the value of a Backup software if any trial restoring a file fails? My answer: This is contraproductive software.

What is the answer from ACRONIS?

I'm also having this annoying issue with Acronis TrueImage 2016 that you are prompted for a volumn several times when using Windows Exploer in Windows 10 to browse a tib file. It worked for me in Acronis TrueImage 2012 and Windows 7.

As Acronis is apparently not capable of fixing the issue and no longer has any support to answer the latest posts, why do I pay for this  product when there is properly working free backup software available?

I'd better not update again.

KR a very disappointed ATI user.

Guess what ...

I started ATI (Acronis TrueImage) right after having written above and an update (build 6581) was available - the first since quite a while. I did the update and after restarting my PC, the issue was fixed; for the first time under Windows 10 I could browse tib files with Windows Explorer without being prompted for backup volumns.

Thanks a lot - I'll eat my words above again ;-)

The new ATIH 2016 build 6581 was released towards the end of October and resolved a number of issues, so good to hear that it also resolved the issue you were seeing.

Sorry that you didn't get any earlier responses to your initial post but this is a forum for older / obsolete Acronis products and these are also user forums, so depends on some of the users or MVP's having time to visit all the various different forums found here.  The most active forums tend to be for the 2017, 2016 & 2015 products.

Hi all,

I can't confirm what PrebenH wrote above: "the issue was fixed;"

I did the same as he described, but the prompting for backup volumes appeared as before. There is no change. The change PrebenH observed was due to a special constellation sometimes happened also to me. The real reason for prompting is undetected.

Acronis should care about... even or exactly because it is such an old issue!

Klaus

Klaus, there are several different causes that can trigger the prompting for backup volumes - this includes any application errors but can also include problems with the Acronis Database files that track the backup volumes, which in turn can be caused by manually deleting backups using Windows Explorer.

If you have deleted backups manually, then I would recommend running a validation for the task that created those files in order to reconcile the database records with the actual file status - validation will also prompt about the missing files, but will give you options to either ignore or browse to find them.  If they have been deleted you should take the ignore option.

The alternative method is to remove the backup task settings from the ATIH GUI listing will should then remove the records for the task from the database.

Finally, you can use the Acronis bootable Rescue Media to boot the system and access the backup files - as this is a standalone environment the database is not used so you can just choose the backup you want to access or restore.  The only requirement in this environment is that all files for a backup version must be present, i.e. if this is an incremental chain then all incrementals plus the full backup for the backup sequence number must be present, if a differential chain, then one differential file plus the full backup.

Thank for your comprehensive answer, Steve.

I'm sorry, but nothing of the things you mentioned are applicable to my case. I never deleted a file, I used always the incremental method. The described behaviour takes place directly for each first file of a volume set. Never I used ATI for a restoring a full system using Rescue Media but just for restoring one or two files. Thats the main application case where the prompting is intolerable, because you sacrifice such a concentration and time for a simple task. The workaround i use is to start ATI and to restore it from there. But this is also not the silver bullet because the browsing through the ATI internal file finder has a poor GUI.

Conclusion: I think ATI is too expensive for such a performance, or?

The happiness only lasted for a very short time: After rebooting / installing Windows updates / next backup / ? , restoring using the Windows 10 File Explorer, I was again prompted to 'Locate the last volume of the backup' for each directory I was opening in the .tib file.

Even worse (I think), trying to restore from Acronis True Image 2016 by browsing a .tib file has the exact same problem the first time, skipping searching for all the volumes, I got the message that my backup was corrupted. The second attempt to restore from Acronis True Image shortly after was successful, i.e. tib file browsing with no prompt for volumes.

Trying again afterwards to browse a tib file from File Explorer, I was still prompted for a volume for each directory change.

Sorry no upgrade to 2017.

Regards, PrebenH

Anyone facing the issue with "Please locate the last volume of the backup" prompt when browsing backup with Acronis True Image 2016 or 2017: please contact us here so that we could help you more efficiently and investigate what happened in your particular case.

If you prefer not to contact Technical Support, you can try doing a clean software reinstallation:

1) apply the Cleanup Tool

2) reboot the computer

3) remove the folder C:\Users\<your user name>\AppData\Local\VirtualStore\ProgramData\Acronis

4) install the software anew and see if the issue has been resolved

Another workaround is to use a bootable media for recovery. The rescue bootable media will prompt you for another volume of the backup only if the backup is indeed split into parts and some part is missing or is located in a different folder.

Regards,

Slava

Slava,

It's come up in the forums a few times with both 2016 and 2017 recently.  It's not just this error either though, it can also be a problem where you double click on a .tib and it opens, but the folder appears to be blank.

#3 usually fixes it though.  

I think Steve reported this recently with in app feedback and also noted that C:\Users\<your user name>\AppData\Local\VirtualStore\ProgramData\Acronis is not cleaned up as part of the cleanup tool process.  

Please take a look at the full thread here:  https://forum.acronis.com/forum/127684#comment-399928