Microsoft pst error

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I have used True Image through many versions and upgrade whenever a new version comes along, I have also used it on a succession of machines and recovered files for transfer to new machines and thus have files and documents going back more than 10 years. These include file copies of e-mails generated from different version of Microsoft Office. I am using Office 2010 at present.
3 times in as many weeks Outlook has been impossible to open and an error message that says :-

“Cannot open your default e-mail folders. Errors have been detected in the file C:\Users\user\Documents\OutlookFiles\john.slann@btinternet.com-NewOutlook.conflict6.pst"

Microsoft Support have remotely taken over my machine on each occasion and cured it. But they have escalated the problem and an expert has said the problem is due to the interaction between Acronis and historic files containing e-mails. They indicated that I should raise this with Acronis technical experts, but I cannot find an appropriate address, so am using this forum

Mi, 12/04/2013 - 12:30
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Hello John,

thank you for your posting and welcome to Acronis Forum!

Actually without investigation we cannot tell you, what can be a reason of the issue.

Could you please share following information to begin with:

1) Is the issue reproducible? If yes, how often it occurs? 

2) What could be a trigger for the issue? When did it happen for the first time? 

Thank you in advance for your answers!

Fr, 12/06/2013 - 17:13
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