Mounting an image

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I recently reinstalled Windows 7 and reinstalled all apps including True Image.
I set up a backup to run a full disk image followed by daily incrementals, with a new full image after every 14 incrementals. I back up my C drive to a 1 TB external usb drive. On the same drive, different folder, are some backup sets from before I reinstalled windows.

Now for my problem. I am trying to mount an image. True Image gets to the "assigning letters to partitions" stage where the clock spins for a while and then I get a message box saying "cannot assign a drive letter to a partition from the backup archive."

I periodically need to recover individual files and I used to do it this way and it was great. Now I'm stuck. I can't figure out why I'm getting this message.

As an added bit of information, I tried originally to mount a backup from before the new windows installation and was able to do so. But when I tried to navagate to ...Users\Steve I got a message indicating I didn't have sufficient authority to open that folder. It's my ID so I should be able to open it. I tried setting permissions in the security tab of the backup, but that didn't help. That is when I decided to try mounting a new backup. I would like to mount both new and old, but the new is critically important. I'm concerned about whether I would even be able to use the backup to recover my system. No, I don't have another system or the guts to test the backup process at this time. In the past I have actually recovered my system using True Image, but that was in the good old days a year or so ago.

I would appreciate any insight and/or help anyone can provide.

Mo, 07/01/2013 - 23:34
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When using the mount option, do not ask it to load the recovery or non-lettered partitions.

Also, if your anti-virus will allow, temporary disable the AV before attempting the mount opiton.

You should also be able to get to the files you want by
from within Windows Explorer, double click on the *.tib file you wish to view and the resulting windows should display access to the contents of the backup.

Mo, 07/01/2013 - 23:53
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