NAS connection problem
Hello,
I have created a backup to a NAS and it worked OK but only the first time. When an update backup is scheduled (or a manual one is tryied), Acronis cannot connect to the NAS.
I have manually checked "open location" option and it opens the folder in the NAS, so i don't understand why cannot connect when it is scheduled.
Other thing that i don't understadn is why it shows "Versions: 42 (last yesterday)" if this is the first version created. I have created it yesterday for a full backup and i dont see any update file in the NAS folder.
See this screen capture showing the problem http://screencast.com/t/8xALYfFyTh6
Sould i open a support ticket ?
thanks you in advance
Victor Rocco at http://MetalurgicaVictor.com.ar
The attachment shows this backup to be Backup #15 (b15) and also shows that the file size is being split into small pieces.
Is this split necessary? The attachment does not show total number of files . Is there 42?
If this is truly backup #1, then maybe your are using the same path and file name as used on priior backups.
Try using a different folder and a different name for the backup file.
Bob, thanks you for your response.
I have mapped the NAS as network drive E:, but i use \\NAS_IP\path\ instead when i created the backup in Acronis.
I would try again deleting the mapped drive.
Victor
Thanks you GroverH for youtr response.
>> "The attachment shows this backup to be Backup #15 (b15)
Yes, i dont' know why, may be it is the "drive" backup number 15, but not in this instance, for this instance is the 1st one.
>> and also shows that the file size is being split into small pieces.
Yes, of 650 MB (like a CD).
>> Is this split necessary? The attachment does not show total number of files . Is there 42?"
Maybe it is not neccesary.
No, there are 35 number of files.
>> "If this is truly backup #1, then maybe your are using the same path and file name as used on priior backups."
It is a different path.
>> Try using a different folder and a different name for the backup file."
I have tried that, but it doesn't work.
Victor
I have tried that, but it doesn't work.
Do you mean that the program does not allow you to use a different nane and different folder?
or
Do you mean that you have tried using a different folder and different backup name but the results are still unsatisfacatory?
If and when you try a new task, try not using file size splitting.
Editing or changing a task parameter is to be avoided and the change often leads to results different than expected and editing usually just delays the inevitable starting of a new task.
If you do start a new task, consider the example below as a possability.
Figure 11-Full: Example of custom/full backup method settingsIf using Full backups only, this is a recommended method. These automatic cleanup settings will provide for automatic deletion of the oldest backups after the "Store no more than X number of chains" quota has been reached.
In this example, deletion of oldest backup will occur immediately following creation of backup #5.
Allow space for 1 more full backup in addition to "Store no more than X number of chains" as the program will NOT delete the oldest full until its replacement has been successfully created.
GroverH, thanks you for your detailed response.
>> Do you mean that the program does not allow you to use a different nane and different folder?
>> or
>> Do you mean that you have tried using a different folder and different backup name but the results are still unsatisfacatory?
The program allow me to use a different folder and name, I have tried that, but the result is the same.
>> If and when you try a new task, try not using file size splitting.
Ok, i will try that.
Victor
Some news: It is working now.
The problem was not the mapped drive E: nor the backup splits.
I have changed 1) the backup scheme to incremental (with initial full backup) and 2) i have done as Jeff Salmon explains in http://forum.acronis.com/forum/55065.
Thanks you for your time helping me,
Victor Rocco