No Network Adapter Detected when booting from DVD...

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Hi, I am using the latest full version of Home 2012, I run it on Windows 7 x64, Sony VAIO Z217 laptop.
When I booted from the rescue DVD and entered the Home 2012 successfully, but I found the network adapter didn't show up on the "Home->Options" window... it means the program failed to detect the network adapter...

Please help to fix it.

Thanks.
Raymond

So, 11/06/2011 - 11:58
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Hello Raymond,

Welcome to our Forum, and thank you for reporting about the issue. I will be glad to help.

Have you tried to download the recent updated media from your account and burn it onto the CD? This could solve the issue faced.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mo, 11/07/2011 - 14:31
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Hi,

I just tried the latest ISO, it still doesn't work. No network card found on Home -> Options.

I uploaded the AcronisInfo file here, please help to fix my issue.

Thanks.
Raymond

Anhang Größe
81964-98083.zip 2.39 MB
Di, 11/08/2011 - 14:59
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Hi Raymond,

Thank you for keeping us posted, and for the info provided.

As we've faced issues with the bootable media, we will need one additional report. Could you please gather Acronis Linux Report from the DVD, and post it here? It should help to shed the light onto the cause of the problem.

Looking forward to your reply.

Thank you.

Di, 11/08/2011 - 16:41
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Hello,

Do you mean I need to boot the machine from the DVD, then generate the report there?

Thanks.
Raymond

Di, 11/08/2011 - 17:33
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Hi,

Please check the attached file, I think it is what you need.
Thanks.

Raymond

Anhang Größe
82079-98098.zip 67.21 KB
Mi, 11/09/2011 - 15:18
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