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No save or clone options

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I am addidng Acronis to my mother's laptop, and I have no save or clone copy options. I fell I am simply missing something.

This is a 3 PC key and it works fine on the other two PCs.

Any ideas?

 

Acronis True Image 2015 for PC Build 6613

 

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Daryl, when you say that you have no save or clone copy options, please could you expand on the context for this, i.e. have you created any backup tasks and run these yet?  Did you install ATIH 2015 as Administrator?

Please download a copy of the Log File Viewer app and check for any messages written to the Installer and Service log files.

Yes as admin, and no when I try an create a backup task is when I can not save. I usally copy the default clone and modify that. But can't on this pc. As for the logs where does it save them the app is not finding any.

Daryl, I would suggest doing a fresh clean install of ATIH 2015 in this case.

Perform a clean install of ATIH 2015

First uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.

Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer).  Run the install as an Administrator (right-click on the installer to take this option).
It is also recommended to suspend your security programs (antivirus, anti-malware etc) during the install as these programs can cause Access Denied errors for the Acronis installer program.

Note 1: If you have purchased an Upgrade version of ATIH 2015 you will be asked for two serial numbers during the install - one for 2015 and one for the previous version that the upgrade is based on, i.e. 2014.

Thanks for the help, but no luck. I still get the same thing.

I have never seen anything like it, almost like those function are not in the code. like I said I used the disk with two other machines with no issue. Even with the download from Acronis on this machine I get the same thing as before.

Daryl, what version of Windows is installed on the laptop where this problem is happening?

If you have installed the Log File Viewer app, please use the option to look at the Installer log file(s) and perhaps post a copy of some of these to the forum.

Anhang Größe
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I contacted Acronis support and that had to update me to 2016 to make it work. But all is good know thanks for the help.