Not found any hard drives Strange Solution?!

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I'm new to this forum and I tend to get lost ... anyway here goes:

I stuck the "Not found any hard drives" problem today.

System: Windows 7 x64 bit - 500 Gig Drive - Gigabyte H61M-USB3 M/Brd - 4 Gig Ram - on board graphics. System loaded fine.

I always store image backups of a fresh system as it makes recovery a lot easier and smoother; but this time I could not complete the task using Acronis 11 and Acronis 2010 (the latter updated to the current version using TrueImage2010.7160_s_en.exe ) I also created the latest Recovery Bootable CD using the latest TrueImage2010_s_en.iso

On attempting to create a backup image, using all methods, Acronis Reported that no drives were found.

I tried everything but was able to finally write an image by using the Boot Disk created from the ISO file (above) but it would only work if the system drive was removed from the SATA connection and set up as a USB drive! Ending up with the source and the destination hooked up as USB drives. An image was created but it took forever and as I've struck problems with images set-up as USB drives I decided to look into it a bit further (reasonably safe as I did have a viable image in case things went wrong).

Here is what I did and it worked:

I set up the 2 drives (source and destination) connected as SATA drives to the Motherboard.
I went to the CMOS and changed the BIOS setting from IDE to AHCI.
Using the Recovery CD I booted and saw the drives normally. I created an image of the souce and switched off.

To make sure: I restored the image to a fresh dive of the same size as the original to ensure that the image created would work.

I then reset the BIOS from AHCI to IDE and booted up from the newly restored drive... It worked.

Suspect that there is something odd about the SATA interface in IDE mode making it incompatible with Acronis - or it could be that the new drives being manufactured have a compatibility problem with Acronis (latter case is less likely)

Warning: do not try and boot in AHCI mode as this will not work - your BIOS needs to be in IDE mode when you boot your system drive.

On the otherhand I suspect if you set up your system in AHCI mode and load the system in this mode Acronis woulld see the drives... but then what about my destination drive which was set up in IDE mode?

All too strange. All too difficult. All too messy. All too painfull.... I'll be looking for an new imaging program but who knows the guys at Acronis might just keep me as a client if they resolve this issue. Lets hear from you...

Also: if you are in RAID mode take care the above would in all probability break your RAID

Jim
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Mi, 08/17/2011 - 12:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have exactly the same issue. I have seen posts re this back to 2009 surely this should have been resolved by now. I am a new user and will be looking for a new imaging software as this is just all too hard!!

Fr, 09/16/2011 - 10:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I rather suspect that I have hit exactly the same snag, which at present looks like I should have bought something else, other than Acronis True Image Home 2012, today.

It all installs with no problem on my Win 7 Pro 64 bit machine. The application runs but, when I hit the "backup system" button, the Source box is empty.. The destination box has c:\My backups 762.05GB of 931.41 GB free. Rather surprisingly, under that it has a tick box of "make this media bootable" - greyed out.

When I hit the "recover data" button, it asks me to choose the backup and offers the choices of "Windows XP mode base c:\Program Files\Windows XP Mode\ - so it does seem to be finding the C: drive... some of the time.

ISTR setting the BIOS to AHCI mode prior to setting up this Win7 Pro x64 system.. It seemed a good idea at the time. Doing so, apparently, allows me to dismount and remount hard disks without a reboot. I hadn't intended to do that to the disc containing the O/S but it looked to be useful for data drives..

So, did I waste my dosh, or is there a way of getting this particular parrot off its perch? Lovely plumage, though..

Mo, 02/20/2012 - 20:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Consider doing a repair re-install.

Restart the install program (downloaded program files) and choose install.

after the install window opens, you will be offered a repair option. choose the repair which will overlay your existing installation.
This may help. If not, contact support for official assistance (link along left margin). Direct support available for the first 30 days

Mo, 02/20/2012 - 21:14
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