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Not Responding on Launch

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Hi All,

Hopefully someone can help.

Long time user of Acronis True Image - I have a machine which only recently has been having issues. Scheduled backups continue to run with no problem however if I Launch the program Acronis True Image 2014 stalls and says Not responding.

I have updated to the latest build and that has not helped in the slightest.

There are 2 scheduled tasks - one goes to an external usb (tried both plugged in and unplugged but runs fine when plugged in).
and one to another hard disk which is running no problem.

I have uninstalled and reinstalled to no avail. No issues on my other licenced Pcs.

Thanks

0 Users found this helpful

Try to uninstall, use the cleanup utility found here: http://kb.acronis.com/content/34876
Then reboot and reinstall.

An odd one, after having this issue for over 2 weeks, I rebooted to find that my acronis startup recovery manager was failing.

Ended up using the Windows 8.1 disk to bootrec /fixmbr and now no crash on startup with acronis

Yep, ASRM messes around with the MBR. Hence, I stay away from it, and I don't do partition restores from Windows for the same reason.