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Older computer with Acronis 13 crashed. Can't reinstall it?

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I get the message:

Cannot remove the following compontent since they are installed for the current user only.  Acronis True Image home 2011.  Try again manually.

Version 2013 was an upgrade of 2011.   I already tried the cleanup utility.

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Hello Alan

Please check the solutions from the following article.

Thank you,