Online Backup Barf? Event code: 0x00980192
Its all working fine for me since yesterday albeit a little slow (only 50KB/s av) but hopefully that will speed up.
I was told that this issue would be resolved by February 28. Today is the 28th and things have gotten much worst today!
I do not understand how Acronis can continue to market a service that they know does not work. I sincerely believe Acronis owes it's customers a complete and immediate fix, an apology and a choice of either a complete refund or a brand new license to all purchased products!
I cannot find the words to say how dissatisfied I am with Acronis and their poor excuse for tech support.
For the fourth or more time I have deleted my workstation backup off of online backup and started over. For some reason when I do this it will backup again for awhile. Today it has again backed up a couple of Gigs and still going. Guess I expect one of these times it will really work and get all backed up. What is that definition of insantity about trying same thing over and over again and expecting different results.
I'll report back on my progress. About all I can say right now is Norton Online Backup is running and it doesn't look like its going to stop. :)
Norton Online Backup hasn't stopped one single time since I signed up yesterday for the trial version. It's running so well that I have already paid for a one-year subscription to it.
And as of right now, I haven't heard anything from Acronis about my refund on their defective Online Backup program.
My online backup just COMPLETED with a total of 109.1 GB backed up. Browsing the online directories looks OK! Should now be less painful with only incremental backups from this point on... there IS light at the end of the tunnel.
I have reached the end of my rope on this miserable product and have requested a refund. I am not real concerned about getting my money back, but I decided to use my web site, WinRAR and ftp at 1Mbps+ to do my own online backups with considerably less effort. I did not sign up to do beta testing for their current online backup software. I will check back here in the future to see how it all turns out. Good luck to the stout-hearted who stick it out.
Bruce Steinke
Retired software engineer.
For the fourth or more time I have deleted my workstation backup off of online backup and started over. For some reason when I do this it will backup again for awhile. Today it has again backed up a couple of Gigs and still going. Guess I expect one of these times it will really work and get all backed up. What is that definition of insantity about trying same thing over and over again and expecting different results.
Wow, this is exactly my experience! As soon as I delete the machine, re-register and start over, I can connect right away upload 5 or 10 gigs easily. But soon, the connection rate becomes very infrequent, and when I do connect I can only upload small amounts of data. I wish I could understand the reason for this strange behavior.
Yeah, still stopping with errors periodically but so far this time on each restart backs up some more. The backup speed is about 1/4 what I saw with my tests with Moxy so has nothing to do with my connection speed/quality.
Just tried - problem continues (at least for me) - uploaded 250 MB then timed out. Tried several times with same results.
After days of progress I've again stalled completely. Stuck at about 29GB. Regarding refunds, my assumption is NFW. I also suspect that no one here is using this service for mission critical backup so I guess we can all suck it up and wait it out.
For posterity, I believe the service that some of you have mentioned is actually Mozy (Moxie is a grape drink I think -- showing my age. LOL)
I have a subscription to Carbonite that doesn't expire until later this year and I just uploaded over 90GB in about 2 weeks time without any problem. I am also using the free 2GB iDrive product on my WHS and it works flawlessly. Clearly it can be done. Pity we have paid to be beta testers for Acronis so that they can figure out what others clearly already know.
One last thing, am I the only one that thinks that if the title of this thread were more descriptive that their would be a lot more activity (i.e. complaints) here?
You also have to wonder if this program is really working for anyone. I mean how many hundreds/thousands have been sold? Is it working 100% for anyone??
Is it working 100% for anyone??
For the last few days yes.
After trying 24 hrs a day for weeks I have a little over 7 GB transferred and am still getting the same message that I have since the beginning. I have 8 days to go followed by a timed out message.
Has anyone noticed that Acronis is speaking volumes by no one from Acronis commenting here anymore!
You also have to wonder if this program is really working for anyone. I mean how many hundreds/thousands have been sold? Is it working 100% for anyone??
Not for me. I *occasionally* get a successful backup if I pare mine down to ~30MB. I've only succeeded in getting less than 2GB uploaded total.
There's also no hope of getting a refund, as I paid for the service shortly after it was released -- back when it worked!
Pretty soon I'm going with Mozy.
Hello everyone,
Let me update the current status. At the moment we have root caused a most valued issue of the slow perfomance of the servers and fixing it at the moment. we will need about 7 days to replace all the components and perfomance will be increasing during these days. afterwards some maintainance work can be still done on the server side but we do not expect such problems any more.
Another news is that today we are releasing a new build of ATI 2010 Online Backup(a stand alone version of the product.) So, those of you, who use it, should download a new build.
Thank you.
Triple post deleted.
This web server is sooooooooooo slow today, too.
Double post deleted, sorry.
I can not recover my files ---> read error or files or are currupted. Oh my god what's up
I can backup but not recover.
I gave up. After continually uninstalling and reinstalling ATI approximately 20 times, I quit. I cannot backup online, my local backup runs one time and completes, but it never releases the task. The next backup queues but never runs because it thinks that the previous backup is still running. The local backp on my wife's computer runs about half of the time. I don't even check her online backup anymore. I must have spent 60 to 70 hours trying to make this alpha software work. If I could have installed the local backup without the online option, I would have done that, but the option is not available.
I again reviewed the major online backup services last night - Mozy, Carbonite, iDrive, Symantec, etc. I decided to try the free iDrive backup. Less than 10 minutes from signup to install to starting first backup. Backed up almost 500 MB in 17 minutes. I was sold. I paid the annual subscription for the Family Pack. I can backup five machines, inluding servers (I have a Win2K8 file server) on the same plan with 500 GB of shared storage. I setup three workstations and the server in less than an hour. I still have to setup my son's laptop. He is in college. Looks like a 15 minute remote connection. When I checked the backups this morning, the intial backup on ALL machines was complete! No errors. All of my machines are either Win7 or Win2K8. I will create my disk images with the Windows backup. It is not an convenient as the ATI for images, but it works every time.
When True Image was a standalone product, it was as reliable as it was fast. Does anyone know if there has been a change in upper management? Appears that there is a big push for revenue growth by 'enhancing' existing products at the expense of reliability. What application has to be more reliable than backup?
Good luck with your issues. My three licenses for ATI are toast.
Hello everyone,
Let me update the current status. At the moment we have root caused a most valued issue of the slow perfomance of the servers and fixing it at the moment. we will need about 7 days to replace all the components and perfomance will be increasing during these days. afterwards some maintainance work can be still done on the server side but we do not expect such problems any more.
Another news is that today we are releasing a new build of ATI 2010 Online Backup(a stand alone version of the product.) So, those of you, who use it, should download a new build.
Thank you.
Please provide a link as I am being told there is no new version available!
Thanks
If you go to your account, log in, the download should be available to you after you click on the Online Backup option from the menu in the left hand margin.
Whether it is the new release, there is no way to tell until it has been downloaded.
If you already have TI2010 installed, then that won't work, as the OLB standalone installer will not install if TI 2010 is already present.
If you already have TI2010 installed, then that won't work, as the OLB standalone installer will not install if TI 2010 is already present.[/quote]
So this fix will only work for people who have not installed the On-line backup program and therefore do not have the problem and do not need the fix or am I missing something?
Do I have to totally uninstall Acronis True Image Home 2010 and start over to correct this problem as there appears to be no Uninstall for parts of the program. If I have to start over than I think my subscription should also start over to all parts of the program from the time I purchased it until and if Acronis ever fixes the problem.
Chick,
There are two versions of OLB.
The one that comes with TI 2010 and ABS10 and a standalone version for those that don't have TI2010 or it's siblings.
I imagine to update OLB in TI2010 (and siblings) will require a new build of TI 2010 - I may be wrong here, Acronis might be making a new version of TimeExplorer.exe available assuming that is the part that has been updated, I don't know.
However for those that are using the standalone version, then the up to date one can be downloaded via a users account.
I was just pointing out that if someone downloads the standalone version and they already have TI 2010 varients installed, then the standalone will not allow itself to be installed.
I also was pointing out that as Acronis haven't followed their installer naming convention with the standalone version, there is at this second, no way of knowing which version is on the public download server - they may not have updated the server as yet.
I wouldn't uninstall TI, unless the only feature you use is the OLB.
Whatever you have uploaded to the server will still be there, so will the database of items that you have selected for inclusion in the backup. If you uninstall TI and then install OLB standalone, your server files are safe, but I don't know if TI will delete the database, I haven't tried it.
Hope that clears up what I was trying to say.
I believe the latest build for the standalone OLB software is 4039 (see screenshot). For those using the standalone version, I simply downloaded the trial and input my credentials. My build just prior to installing the new download was 4019.
Hello all!
Thank you for your comments and many thanks to bodgy for valuable support and explanations!
I just would like to confirm that currently we are in process of updating the software on the servers and expect it to be done till the end of the week, so performance should be increasing now.
We have already released the updated for the Standalone Acronis Online Backup - it is a separate tool designed for cases when you need to backup the machine - and do not have Acronis True Image Home installed on it.
You can find it here in your account.
Unfortunately as Colin already mentioned it will not install in case you already have Acronis True Image Home on your machine, but we are working on the update as well.
Also please keep in mind that initial backup will take longer than it may be expected, so I would advise you to take a look at this article for more details.
Dear Jörn Brandt, thank you for reporting about the issue. Looks very much like connectivity issues, but due to the lack of diagnostic information it is difficult to say for sure. So we would appreciate if you could kindly provide us with the following information:
- System report
- Wireshark logs
- Whether you are using Standalone or integrated into Acronis True Image Home Online backup
- Approximate time and date when the error occurred
- The amount of data backed up
Please kindly contact us with the information gathered - it will help us to identify the exact reason for the issue and find a solution.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I decided to try the free iDrive backup. Less than 10 minutes from signup to install to starting first backup. Backed up almost 500 MB in 17 minutes. I was sold. I paid the annual subscription for the Family Pack. I can backup five machines, inluding servers (I have a Win2K8 file server) on the same plan with 500 GB of shared storage. I setup three workstations and the server in less than an hour. I still have to setup my son's laptop. He is in college. Looks like a 15 minute remote connection. When I checked the backups this morning, the intial backup on ALL machines was complete! No errors. All of my machines are either Win7 or Win2K8. I will create my disk images with the Windows backup. It is not an convenient as the ATI for images, but it works every time.
After reading your post I decided to try IDrive too. I set it to back up ~6GB before I went to bed, and when I checked this morning, it was done, and all my data is safely stored on their servers. I haven't even paid a penny yet. I got 2GB free and another 10GB for allowing them to email my brother and a couple friends about their service.
I sure didn't want to have to put yet another piece of software on my computer, but it looks like IDrive is a winner!
Thanks for the tip.
Me too. Got my 10GB by using a gmail account with only a few addresses in it rather than spamming hundreds from my regular address book.
I still hope Arconis can pull their heads out since the cost for large storage is lower.
DB
Me too. Got my 10GB by using a gmail account with only a few addresses in it rather than spamming hundreds from my regular address book.I still hope Arconis can pull their heads out since the cost for large storage is lower.
DB
Heheh! That's exactly what I did. I only sent it to the few friends who actually are looking into online backup services.
I just set up a 3.6GB transfer, easy as pie. Acronis needs to check out their competition. Data is transferring at 2-3Mbps. It's telling me 2.5 hrs for 3.6GB of data -sweet. I've only gotten about 7.5GB in a month and a half with Acronis.
My issues with Acronis have been elevated to tier 2 about three times now, and they never do anything for me. Just elevate to tier 2, ask for me to re-do all the tests I already did, and then ignore me.
So here's a question: I don't really want full Acronis Home 2010 installed. It seems very bloated and invasive. Just the online backup standalone would be good for me, if I'm assuming what it does correctly.
If I uninstall Home 2010 and then install the standalone backup does that help?
Also, where exactly do I download that from? I don't seem to see it on my account page.
Thanks.
For a few days now I could a couple of GB backed up at a time, get error and then start up and get couple more gb backed up. Tonight anytime I go to online backup dialog pops up saying Acronis True Image has stopped working and program shuts down.
So here's a question: I don't really want full Acronis Home 2010 installed. It seems very bloated and invasive. Just the online backup standalone would be good for me, if I'm assuming what it does correctly.
David, which part do you find invasive - just interested that is all.
If I uninstall Home 2010 and then install the standalone backup does that help?
If all you want to do is to back up your files, folders or drive to online Server then yes this is all you will need. However you will need to have paid a subscription fee if you need more than the 2GB trial - which lasts for a month.
where exactly do I download that from? I don't seem to see it on my account page.
see the attached png.
The blue splurge on the second png is supposed to say trial. :)
This just keeps getting better and better. Now Acronis will not even let me sign in and attempt to upload data!
Looks like they took my money and turned me into a Pre-Alpha tester!
Hello all!
Dear Jörn Brandt, thank you for reporting about the issue. Looks very much like connectivity issues, but due to the lack of diagnostic information it is difficult to say for sure. So we would appreciate if you could kindly provide us with the following information:
- System report
- Wireshark logs
- Whether you are using Standalone or integrated into Acronis True Image Home Online backup
- Approximate time and date when the error occurred
- The amount of data backed up
Please kindly contact us with the information gathered - it will help us to identify the exact reason for the issue and find a solution.
No it's not a connection problem by me. It's possible to recover some files, but not all. This error occurs only on some files. Some files I can recover. I'm sure that this is a problem on server side. I use the integrated Acronis True Image Home Online Backup. I have backup 50 GB of data to the Online Storage.
Has Acronis destroyed my data????
Acronis tech support is still advising to install the "Stand Alone" update even though Acronis True Image Home 2010 is already installed. As there is a long lag in Emails and responses has something changed or is the old military saying that 3% never get the word at work here?
I've wasted enough time with the Acronis Online Backup disaster/fiasco/"we're working on it and will have an update tomorrow or next week or next year or never"/beta joke!Since I already have Symantec Norton Internet Security 2010 installed on my computer, and am quite satisfied with it, I just decided to try the free-for-thirty-days 5GB Norton Online Backup 2.0 trial program. It's humming along, and I should be farther along with it this evening than I've gotten with Acronis Online Backup in fifteen days. Plus, I'm not having to WASTE my time with Acronis Online backup anymore. :(
If I decide to sign up with Norton Online Backup 2.0 for a year, it only includes 25GB of online storage in the basic price. I would expect that competition will force them to bump up the online storage space greatly, or the product won't get much market share.
I'll report back on my progress. About all I can say right now is Norton Online Backup is running and it doesn't look like its going to stop. :)
Update on my post above dated 02-27-10.
1. Norton Online Backup has worked FLAWLESSLY from the second I installed it on my computer.
2. I got a full refund from Acronis, so I'll give them credit for not delaying or foot-dragging on the refund.
Wish those of you who like to beat your head against the wall the best. I'm done posting on this topic!
I've wasted enough time with the Acronis Online Backup disaster/fiasco/"we're working on it and will have an update tomorrow or next week or next year or never"/beta joke!Since I already have Symantec Norton Internet Security 2010 installed on my computer, and am quite satisfied with it, I just decided to try the free-for-thirty-days 5GB Norton Online Backup 2.0 trial program. It's humming along, and I should be farther along with it this evening than I've gotten with Acronis Online Backup in fifteen days. Plus, I'm not having to WASTE my time with Acronis Online backup anymore. :(
If I decide to sign up with Norton Online Backup 2.0 for a year, it only includes 25GB of online storage in the basic price. I would expect that competition will force them to bump up the online storage space greatly, or the product won't get much market share.
I'll report back on my progress. About all I can say right now is Norton Online Backup is running and it doesn't look like its going to stop. :)
Update on my post above dated 02-27-10.
1. Norton Online Backup has worked FLAWLESSLY from the second I installed it on my computer.
2. I got a full refund from Acronis, so I'll give them credit for not delaying or foot-dragging on the refund.
Wish those of you who like to beat your head against the wall the best. I'm done posting on this topic!
Where and how did you get the refund? I am sure many here would like to do the same.
Thanks
Acronis, don't know if it is your expectation that things are now better but they aren't. Still getting errors and back in mode where little to nothing gets backed up between errors.
Hello!
Got exactly the same problem.
If I only had read your posts before signing up...
Paying a pretty amount of money for a not-working software... very annoying.
Customer's chat advised me to delete the client.crt file, and so I did but it didn't fix the problem. Online backup usually sticks after some minutes or an hour. Can't even terminate the failed backup process - only by doing a complete system shutdown.
Common error codes are
0x00980192
0x00640005
Please fix the problem.
Try reading the replies from Acronis staff, work has already been done and is in progress to improve things at the server end and for a new builds for the products where OB is available.
Mine works better and better, uploads speeds up to 1Mb/s (which is my connection limit) and no timeout or other failures and the restore works just fine.
Acronis has indeed improved something on the server side recently. My scheduled online backup have completed, uploading 105+ GB. Subsequent scheduled (incremental) backups have worked flawlessly for the last three days as well. And uploaded files all seem to be there when browsing.
Bin not sure who you were suggesting read the replies from Acronis but I certainly have been for weeks now and promise has been over and over again things to get better soon. From time to time things will get a bit better periodically but eventually regresses to same problems over and over again. From where I sit many others in same boat though some having problems have left for other applications. Email support despite posts on this forum keeps wanting you to do same old steps that have never worked.
I am back to point where no longer can get a single byte backed up before errors occur now - despite rebooting etc.
My past experience is at this point if I completely remove my machine re-add will be able to back up for awhile. Though I will get periodic time out errors.
I tried free version of other service and was able to backup without error and at 4 times the speed I can get from Acronis service.
Glad it is working for you but many of us weeks and not working.
Bin not sure who you were suggesting read the replies from Acronis but I certainly have been for weeks now and promise has been over and over again things to get better soon. From time to time things will get a bit better periodically but eventually regresses to same problems over and over again. From where I sit many others in same boat though some having problems have left for other applications. Email support despite posts on this forum keeps wanting you to do same old steps that have never worked. I am back to point where no longer can get a single byte backed up before errors occur now - despite rebooting etc. My past experience is at this point if I completely remove my machine re-add will be able to back up for awhile. Though I will get periodic time out errors. I tried free version of other service and was able to backup without error and at 4 times the speed I can get from Acronis service. Glad it is working for you but many of us weeks and not working.
I was suggesting anyone who refers to matters already mentioned in replies by Acronis. For instance, they have already said that they are addressing the problems in general and that work is indeed in progress.
I do appreciate that some people including yourself are not experiencing any improvements - may be that it is specific to your particular pc set up. Hopefully the updated software will solve everyones problems but things are not going to get better for anyone where this is currently the problem, so will have to wait. This has been stated by Acronis already.
BTW, I am using XP SP3 and a processor/motherboard that is eight years old so may be everyone should get one !!
I have experienced similar problems with support too, with TI2009 in particular, and in the end I gave up on it and went back to TI11 and I was very unhappy about all the wasted effort and money. So I agree that support could be better.
Tried several more times today to get backups to work. Now stuck at place where it says it is trying to backup recycle bin counts down to o bits being backed up and fails. Interesting that my recycle bin is empty and that I have made sure it isn't included in what I have asked to back up.
I give I am moving on to something else that actually works. Acronis I want a refund so if one the employees who is monitoring this forum could tell me best way to get refund I would appreciate it.
You sign in and create a support ticket at http://www.acronis.com/support/
if you haven't already done so and ask for a refund.
Tried several more times today to get backups to work. Now stuck at place where it says it is trying to backup recycle bin counts down to o bits being backed up and fails. Interesting that my recycle bin is empty and that I have made sure it isn't included in what I have asked to back up.I give I am moving on to something else that actually works. Acronis I want a refund so if one the employees who is monitoring this forum could tell me best way to get refund I would appreciate it.
I want a refund so if one the employees who is monitoring this forum could tell me best way to get refund I would appreciate it.
My 2 cents. Wrong time to ask for a refund. I backed up over 20GB in a little over 2 days (now a total of 55GB). Things definitely seem to be getting much better. Let's not kid ourselves, at $30 for 250GB this service is a steal. Worth hanging in for another week or so.
My 2 cents. Wrong time to ask for a refund. I backed up over 20GB in a little over 2 days (now a total of 55GB). Things definitely seem to be getting much better. Let's not kid ourselves, at $30 for 250GB this service is a steal. Worth hanging in for another week or so.
Thats good for 2 cents!
Yeah, mine is uploading about a gig every 2 hours now. Perhaps the UK (european?) server(s) are less loaded? May be.
Glad things are working well for you guys, but, obviously, things are still not that good for many. After five straight weeks and quite a few back-to-square-one starts, all I've got to show for my efforts are 55 posts and a whopping 3 gigs backed up. 10 gigs is the highest I've made it to before a total crap-out necessitated starting from scratch. This is getting old fast.
My 2 cents. Wrong time to ask for a refund. I backed up over 20GB in a little over 2 days (now a total of 55GB). Things definitely seem to be getting much better. Let's not kid ourselves, at $30 for 250GB this service is a steal. Worth hanging in for another week or so.
I finally gave up and filed a case asking for a refund. I got an email back today saying they'd be crediting my charge card within the next week.
Acronis has failed to deliver on so many promises that I've lost confidence. As an imaging program, TIHome 2010 is fine now that I've figured out how to work around the backup overwriting problem. We're still waiting for the vaporware Disk Director 11 that's supposed to work with Windows 7, and the online backup service is deplorable right now. Seems to me as if Acronis is spreading itself too thin. I hope things improve, because TI Home has been one of the better imaging programs, and I really liked Disk Director....
I'm using IDrive, and it's working great. Even though you only get 150GB storage for $49.50 annually, they don't count "versions" toward that 150GB. 250GB is meaningless if I can't count on reliable backups.