Online backup not available

I get a message "Online Storage is currently unavailable.".

Right after I recover my my files I will uninstall everything from Acronis and never touch that company again.

I'm also finding online backup unavailable. It has been running fine for about 2 days continuously, went down about 0600 today pst. We may be luckily that they're installing a new version that will speed up the process.

It would be nice if there was some type of status message that was meaningful when this happens.

I am currently getting "You have no backed up data" messages on my TIH2011 clients when I try to access Online Backup - which is a little disconcerting (I am half way through a 75GB backup which has taken a week so far).

When first accessing the web based restore interface, there is also no message about it being offline - it is only when I do something like trying to change to another tab to log into the data from one of my other machines that I then get a message about Online storage being unavailable.

There should at least be an online services status page, or a blog devoted to updates about online availability (such as when it is offline, why it is offline, updates about when it is expected to be back online again, etc) ... which we can check to quickly verify whether there is a problem at the Acronis end, or whether further troubleshooting might be required at our end.

The lack of meaningful information doesn't inspire confidence.

Still offline 12 hours after I posted - anyone else able to access their files online right now?

Amen, this product is awful, I cannot rely on this product at all.

I am using the Acronis 2011 Home and I subscribed to the Online Backup service and I find the online product totally unreliable. Like a recent similar post, my online backup stops after a few minutes. In addition, when I connect to Acronis via the online link it shows I have no backup anymore. When I connect via the website I see my backed up data but it shows 0 bytes. I read where somebody posted to be patient with the products bugs, I'm sorry but I need a reliable backup tool and this is not it. The support for this product is awful. There are no phone numbers and when I tried using the Chat I got some "happy harry" crap. When I submit a feedback form I get no responses. I am going to cancel my automatic renewal for this product unless I hear from someone and look for another online backup services.

For those of us that plan to continue with Online Backup (It's terribly slow and unreliable, but still usable most of the time), I think we should demand an extension of our subscription for this nasty disruption. What to you think 3 months? Longer???

Interesting, there is another recent Online Backup thread of problems: http://forum.acronis.com/forum/13986

Interestingly, I've now started to get more meaningful errors, both from the client backup logs, and from the web interface.

The client backup logs now indicate that the "remote server is unavailable", instead of relatively meaningless "timeout" errors.

Hopefully this means that the outage is actually as a result of a server upgrade to improve the service. Either way, some advanced notification of an extended outage of that nature would be appreciated.

Seems to be back online now.

One week ago I purchased a package including the backup software. The software was delivered instantly but I can not connect online backup it says: Event code: 0x00980320, Account disabled
I am still waiting for my subscription to online backup to be activated.
Many thanks for any assistance

I think Online Backup is not working. Yesterday, I noticed Windows 7 took a long time to shutdown, said please wait, until another activity finishes (or something like that). Now, I noticed today's scheduled backup didn't run (says Last backup Failed). Tried "Back Up Now", tells me "The previous backup operation has not been completed yet. lease try again in a minute". I tried it several times, get the same message.

Did anyone else get a good or failed online backup today?

@Norm Perron My online backups have been failing for the last few days. I opened a ticket with Acronis on Monday was told by the technician, Sumit Reddy, that he would e-mail me instructions for collecting and submitting log files for analysis, but I still haven't received the instructions he promised.

Suffices to say I'm not a happy customer at the moment.

Edit: I did finally receive a reply from Acronis this morning and have submitted the requested information.