"Online Backup was interrupted" "Stream structure is incorrect. Size is less than expected"

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Online Backup fails with message: "Online Backup was interrupted" Email message says: 3 Error 2/15/2010 7:18:25 PM Stream structure is incorrect. Size is less than expected. I am running Online Backup as a standalone application. I have selected approximately 80 meg of files for Backup.

Di, 02/16/2010 - 00:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ray,

I understand the question and will do everything possible from my side to solve the issue.

We need some diagnostic information to in order to investigate the issue. After you collect all requested information please create a new support case.

Collect the following files:

\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows XP)

Or

\ProgramData\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows Vista\Windows 7)

These files shows if you have a valid certificate. You can double-click to open it in Windows and check the below field:

Valid from [DATE when it was issued to DATE when it expires]

If the certificate shows incorrect information (e.g. the expired certificate was not updated automatically with a newer one) or is somehow corrupted, you can delete client.crt file and reconnect to Acronis Online Backup. The most up-to-date certificate will be downloaded to the machine.

If the certificate is not downloaded automatically, close Acronis True Image, then reproduce the problem and get Wireshark log (see Collecting PCAP Logs) for the process of starting Acronis True Image and logging into AOB.

If the certificate is OK, but the errors in the log show that some server is not available then create C:\Acronis\ folder and get the output of the below commands (from Start -> Run -> cmd):

ping -n 50 storage3.acronis-hosting.com > C:\Acronis\ping.log

tracert storage3.acronis-hosting.com > C:\Acronis\tracert.log

(get both ping.log and tracert.log files)

Also please attach Acronis System Report.

Let us know if you need further assistance.

Thank you.

So, 02/28/2010 - 06:03
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