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online recover

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I always get "The server iis not available. Try later.
This has been the answer every time to try to recover a folder, day or night.

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You can contact support here: http://www.acronis.com/support/contact-us.html. Be sure to select Technical Issues / I am using Online Backup Service in the pull downs for step 1. Select chat for the fastest response. There is no charge for users with a current subscription to online Cloud storage.