Online waiting!!! installation was interrupted ... " True Image 2012 Home ... log attached ... error -2147287038
Hello,
i can't install Acronis True Image Home 2012 on my computer. The install log is in the attachment.
I have loggin as adminstrator to install it, and nothing else on this clean and fresh windows 7.
here is the "Return value 3" parts in the log
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N:TibackupCPLInstall: Installation start
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5169) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5170) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Checking previous settings. Opening acronis settings key with error 0
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5170) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5171) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Checking previous settings. Quering name with error 2
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5171) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5172) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Storing old keys. Opening key with error 2
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5172) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5173) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Failed to store previous backup cpl keys. Error is 2
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5173) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5174) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Writing permissions. Opening key for write owner with error 2
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5174) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5175) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Failed to enable write permissions for backup cpl key. Error is 2
MSI (s) (80!D4) [17:57:59:799]: Closing MSIHANDLE (5175) of type 790531 for thread 1236
MSI (s) (80!D4) [17:57:59:799]: Creating MSIHANDLE (5176) of type 790531 for thread 1236
1: MSIGEN:CommonError: code:32967010, message:, linetag:12264175599836673062, CommonError: code:65520, message:The system cannot find the file specified, linetag:13630423262120753340
MSI (s) (80:64) [17:58:00:127]: I/O on thread 756 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 1648 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2848 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2684 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 456 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 992 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2632 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2688 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2864 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 828 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2540 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 976 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2408 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 1408 could not be cancelled. Error: 1168
MSI (s) (80:64) [17:58:00:127]: I/O on thread 2660 could not be cancelled. Error: 1168
MSI (s) (80!D4) [17:58:00:127]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (80!D4) [17:58:00:127]: Product: Acronis True Image Home 2012 -- 1: AWIJ9wEmNEfLuhozqgAkbW9kdWxlAFdDOlxXaW5kb3dzXEluc3RhbGxlclxNU0lCRENGLnRtcAAA8P8AALy47WS9_Si9VGhlIHN5c3RlbSBjYW5ub3QgZmluZCB0aGUgZmlsZSBzcGVjaWZpZWQAY29kZQBOAgAHgAAAAAAA
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5176) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5177) of type 790531 for thread 1236
1: AWIJ9wEmNEfLuhozqgAkbW9kdWxlAFdDOlxXaW5kb3dzXEluc3RhbGxlclxNU0lCRENGLnRtcAAA8P8AALy47WS9_Si9VGhlIHN5c3RlbSBjYW5ub3QgZmluZCB0aGUgZmlsZSBzcGVjaWZpZWQAY29kZQBOAgAHgAAAAAAA
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5177) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5178) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Can't open branch for writing dac. Error is 2
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5178) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5179) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Failed to add Admins for backup cpl key. Error is 2
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5179) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5180) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Can't open branch for writing dac. Error is 2
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5180) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5181) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Failed to add Users for backup cpl key. Error is 2
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5181) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5182) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Can't open branch for writing dac. Error is 2
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5182) of type 790531 for thread 1236
MSI (s) (80!D4) [17:58:00:143]: Creating MSIHANDLE (5183) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Failed to add SYSTEM for backup cpl key. Error is 2
MSI (s) (80!D4) [17:58:00:143]: Closing MSIHANDLE (5183) of type 790531 for thread 1236
1: MSIGEN:TibackupCPLInstall: Permission guard completed
MSI (s) (80:64) [17:58:00:143]: Closing MSIHANDLE (5167) of type 790536 for thread 992
CustomAction _USRCUSTACT_TiBackupCplInstall_TrueImageWinShellExtension64 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (80:E0) [17:58:00:158]: User policy value 'DisableRollback' is 0
MSI (s) (80:E0) [17:58:00:158]: Machine policy value 'DisableRollback' is 0
Action ended 17:58:00: InstallFinalize. Return value 3.
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thanks for help ! Online waiting!!!
My OS is Windows 7 SP1 64bit