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Outlook 2013

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I have upgrade my Microsoft Office from 2007 to 2013 (Office 365) Now I can't access the Outlook file to backup. It does not show in the email backups. It worked fine with Office 2007

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I believe the problem you are having is that Office 365 is a cloud based app and so all files are saved in the cloud.

Enchantech wrote:

I believe the problem you are having is that Office 365 is a cloud based app and so all files are saved in the cloud.

Enchantech wrote:

I believe the problem you are having is that Office 365 is a cloud based app and so all files are saved in the cloud.

Hi, thanks for the reply. My .pst file is located on my E:\ drive. I do not use the One Drive Cloud based system. I am not log onto it.

The PST file located on your E:\ drive is from your old 2007 install. Office 365 stores everything on an Exchange Server. It stores locally on your PC as an .OST file. The location is by default C:\Users\Username\AppData\Local\Microsoft\Outlook. You can export this data to an Outlook data file(PST) as shown in this link: http://office.microsoft.com/en-us/outlook-help/export-or-back-up-messag…

Thanks again for your reply. It seems my Outlook is still using the pst file.The only ost files that are stored in the C:\User\ are the Hotmail accounts. This still does not explain why I only get the "Windows Contacts" in Acronis when I try to make an email backup plan

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Acronis TI 2014 supports the following Email Clients as documented here: https://kb.acronis.com/content/44347

Quite frankly I am at a loss here. Everything I read about Office 365 and Outlook 2013 tells me that PST files are not stored on the local machine and must be exported into a local folder for backup. I guess I must be missing something, what I am not sure.

You might review this link for more possible help in locating your missing files. Could be that these files are hidden.

http://office.microsoft.com/en-us/outlook-help/locating-the-outlook-dat…