Outlook 2013- Acronis True Image 2013 Buil 5551 e-mail backup compatibility problem.

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Acronis True Image 2013 Build 5551 is NOT fully compatible with Outlook 2013:

It is not possible to run/schedule an e-mail backup type.
(You will get an error message such as: "There is no default e-mail client", or something like this (I use french version of Acronis, see attachment)

The big advantage of running e-mail backup is the ability to perform PST /OST incremental backup and to restore only one (or more) specific message without restoring the whole PST/OST.

It was working perfectly with Outlook 2010.

Contacted the support by e-mail about this issue.
The first answer was: "You registered your product more than 30 days ago, so you have to buy a "per incident ticket" to get support" (The registration was done around 45 days before)

I was very angry about such king of answer.

In addition at the end of the message, this sentence: "Your satisfaction is our priority"...

So, I tried to contact Acronis support using on-line chat.
The answer was: "We do not know when Outlook 2013 will be fully supported"...

So, no information if Acronis plan a new build supporting Outlook 2013, or a new release.

So, I just bought this product (2 months ago), so I'm very disappointed and angry about such answer.

Anhang Größe
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So, 02/03/2013 - 10:29
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mvp

Jacques,

ATI's email backup relies on the Outlook APIs and the Outlook Registry settings. Microsoft changes the Outlook Registry settings with Outlook 2013, and certain APIs have been deprecated. I don't know the inner gust of Acronis True Image, but it is easy to imagine that these changes broke the integration.

So, 02/03/2013 - 17:29
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Hello Everyone,

Thank you for your comments and we appreciate your help Pat.

Jacques, we have released a Knowledge Base article which we will update as soon as we have support for Outlook 2013. We will also post an announcement in the forum. Stay tuned!

Please let me know if you have additional questions.

Thank you.

Mi, 02/06/2013 - 08:30
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Hello again,

Just installed "True Image 2013 Update 1" (Build 6514).

The release note clearly mention :

"E-mailbackup - MS Outlook 2013 is now supported".

In fact, I get exactly the same error I mentioned in my previous post (see above).("There is no default e-mail client", or something like this)

I checked "Outlook 2013" settings. It is clearly defined as the default mail client...

Can someone confirm successful e-mail backup/restore (PST/OST) when using "Outlook 2013" ?

As I said before, the big advantage of running e-mail backup is the ability to perform PST /OST incremental backup and to restore only one (or more) specific message without restoring the whole PST/OST.

Waiting for feedback...

Jacques.

Do, 04/11/2013 - 07:01
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Hello

I also just installed "True Image 2013 Update 1" (Build 6514).

alos see
The release note clearly mention :

"E-mailbackup - MS Outlook 2013 is now supported".
my OS is WIN7 X64 ,OFFICE2013. so i try to use the new function

but it seems have problem

backup can start,but never complete,and the Display the remaining time will have nothing change

the most big problem is the backup task can't stop.unless restart my laptop

other type backup function is normal

Do, 04/25/2013 - 05:21
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