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PLEASE HELP - True Image Home 2013 Hangs at launch

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I've upgraded from TIH 2012 to TIH 2013 without any problem. The software worked fine for a month the suddenly stopped to work.
When I launch the application, appears the window but it remains blocked. In task manager the application is "not responding".
I've disinstalled and reinstalled more than once. I've used the cleanup procedure described here and reinstalled again but the result i always the same. The application hangs.
Moreover the shortcut icon on desktop dosn't disply the correct icon but show the icon windows shows when it cannot find the file.
I run windows 7 64bit and I've recently upgraded from Symantec NIS 2012 to Symantec NIS 2013.
I've a similar pc (same OS same applications) and I've no problem.
What can I do?

0 Users found this helpful

Have you applied the fix for COM surrogate / DCOM issues to 2013 found here? http://forum.acronis.com/forum/38423#comment-122173

You can rebuild the Windows 7 icon cache database to fix the icon display issues on your system. The cache database sometimes gets corrupted (not always by Acronis :) ) and is easily fixed.

Here is a link on how to delete and recreate the icon cache database: http://www.sevenforums.com/tutorials/49819-icon-cache-rebuild.html