Plus Pack

Launch TI. Select Recovery and select Recover Disks, select your backup archive then click on Recovery Method. You should see a check box to "Use Acronis Universal Restore".

When I do the following:

1. Launch TI
2. Select Recovery
3. Select Disk Recovery
4. Choose backup archive to restore
5. Click Next
6. Select Recover whole disks and partitions (on recovery method)
7. Click Next
8. Select items to recover
9. Click Next
10. Select destination
11. Click Next
12. I then get the dialog box saying the destination drive contains data, click OK to confirm deletion
I hit cancel

So, I never get the Universal Restore option.

Re-install the Plus Pack.

Uninstalled both TI and Plus Pack, reinstalled, still no Plus pack.

Mike-

Did you install the BartPE plug-in by any chance?

And, if you did, does a BartPE folder appear under C:\Program Files\Acronis\TrueImageHome? Plus Pack puts a BartPE folder here that is a reflection of C:\Acronis\Media add-ons\ content for use with the WinPE ISO Builder that is part of Plus Pack.

Mark-

You should also download both versions of the bootable media available from your account (the base and Plus Pack versions show the same file size but are different files), make CDs from each of these, and see the difference - as a check box option under Recovery method. If you plan on using Universal Restore, you will need to be running off a bootable disk anyway.

Gary,

I did install the BartPE plug-in and have the folder on my system that you referenced.

I will download the bootable media, boot from it and see if I get the check box with that method.

Thanks!

Really not sure what's going on now. I downloaded the bootable media with the plus pack on it, booted from that CD and STILL don't have the universal restore checkbox option.

The really strange thing is I that option was available when I was running on Windows XP. Is anyone else having a problem with Plus Pack under Windows 7 64 bit? Don't know why you would, but running out of options here at this point.

Mike-

From the ISOLINUX boot CD, did the splash screen say Plus Pack?

The only other thing I can think of is to change the startup parameter acpi=off, which I needed to do to get the Plus Pack Acronis loader (not the ISOLINUX though) boot CD to work properly.

Also, did you install the Safe Media along with the BartPE? If so, you may want to reinstall the BartPE without the Safe Media, and then make an Acronis loader disk from the Bootable Media builder with acpi=off and see if that makes any difference.

All all your drives recognized from any method?

The 2nd splash screen did not say Plus pack.

Gary, where would I change the start up parameter to acpi=off?

I think I just installed the default configuration so not sure if that included Safe Media. I may uninstall and reinstall everything again, choosing custom install and paying more attention to what's selected.

I'll double check on the drive recognition, but my recollection is that it was seeing everything.

Mike-

On the ISOLINUX boot CD (the downloaded one), options appear before the full version loads by default. Several of them, some of the first options, have acpi=off on them. You want to keep quiet mode.

The saga continues! I can't seem to get Plus Pack functionality no matter what I do. I tried the ISOLINUX CD and selected several of the top options (both with acpi on and off) to no avail. I never get the 'Universal Restore' checkbox.

I uninstalled the Plus Pack, rebooted, uninstalled TI, rebooted, ran the Acronis cleanup utility, installed TI, rebooted, installed Plus Pack, rebooted and .......................still no Plus Pack functionality.

So at this point, I guess I'll open a support ticket. This problem for me has only appeared since I upgraded to Windows 7. While I never actually did a restore using the 'Universal' option, it always appeared on my Win XP system.

Anybody else having this problem with Windows 7? I am running 64 bit (not sure if that makes a difference).

Thanks!

Mike-

Very strange. Since any boot CD does not care what OS is on the machine, this behavior is very strange. There are two versions on the ISOLINUX CD, one base system (the upper panel in your product account) and one Plus Pack (the lower panel) in your account.

What my account looks like is attached. Even though both of the Bootable media files have the same size, they are different. Make sure you are downloading and using the lower one.

Mike-

Have you tried making a WinPE bootable disk? A tutorial is here: http://forum.acronis.com/forum/9449

I know thomasjk tried this, and even got Universal Restore to work (actually transferring the system) under Win 7.

I haven't, but I am willing to try.

I don't understand why the option doesn't even show up though when running TI from within Windows. It used to when I was running Win XP. Just can't believe I am the only one with this problem.

Agreed Gary, very strange. I just verified that the file I downloaded and burned to disk was in fact the one that included the Plus Pack. Generated an MD5sum to make sure. The opening options after booting from the CD include Universal Restore as well.

I will try booting from the CD again and run through the options one more time to see what happens.

There is another forum thread (don't have the reference right now - too late at night to look), where other Win 7 folks can't even get booted from the boot disk. Maybe some weird hardware problem common to Win 7 systems. I have no idea. I use XP Pro SP 3 on every computer I use, so I know nothing about Win 7.

Here is another thread: http://forum.acronis.com/forum/8062

Not the same problem, but other problems with Win 7 systems.