Poor Media Quality Message: Acronis True Image Home v 11

Joe,

Are you using the latest build of TI 11 (8,101)?

What format is being used on the WD drive (FAT32 or NTFS)?

Is it an internal or an external drive?

Do you get the same error in both TI in Windows and from the TI CD?

Hi MudCrab, thanks a lot for writing back, yes I'm using TI 11 (8,101), the WD drive is external and is NTFS (WD500GB). I'm getting the error message pop up both from TI and Windows. TI exact error message is E00070004: Failed to write data to the archive file, A possible reason might be poor media quality. The windows popup message reads "Windows Delayed Write failed' windows was unable to save all the data for the file G. the data has been lost. This error may be caused by a failure of your computer hardare or netowrk connection, please try to save this file elsewhere. ''
Do you have any ideas what may be the problem? I tried reformatting the WD and it seems to be working fine for everything else, just when I use Acronis I'm getting this error message and thereafter can't make any backup.
Thanks again
Joe

Is Write Caching enabled for the external drive? If it is, you might turn it off and see if it works better.

Hi, I just checked and Write Caching is already disabled, are there any other checks I can run? Is it possible this could be a bug in Acronis?
thanks again
Joe

You might check the Windows Event Viewer and see if any drive related errors/messages are being logged.

Try running chkdsk /r on the Passport.

Hi, I ran CHK disk, no problems there it seems. I just tried running Acronis now and managed to get it to go through without the error message, but it's done this before so I know the problem will probably be back! Next time I get the error message I will check in event viewer and post the message here.
Thanks again
Joe

I am having the same error message as Offline Beginner with the same type of drive. Same version of TI and build. I ran Chkdsk and I event viewer (no related messages). My operating system is XP and the cache is toggled off. Has anyone got any other things to try. Thanks Ralph

Hello all,

MudCrab and DwnNDrty, thanks for your help.

Joe and Novice User, let me assist you.

To overcome the issue I may suggest you to update Acronis SnapAPI driver.

1. Download the .msi file from https://www.acronis.com/r/support/en/kb/995/SnapAPISetup.msi
2. Run it and install the update.

You will need to reboot the machine to complete the update.

If the issue still persists after the update I may suggest you to try the workaround from this article.

Please reply to this thread if you have any additional questions.

Thank you.

Ilya,

I double clicked the link above to down load the update and all I got was code and nothing happened. Ralph

Right click the link and select Save Link As.

Thank you for the assist. I did right click it and saved it to my desk top. Then when I double clicked it there expecting an application to open that I could run. Instead I got a Note Pad document that according to the summary under properties says "This installer database contains the logic and data required to install SnapAPI". Am I not understanding something here? Ralph

I see that info in a pop-up if I hover over the file.

Is the file showing the standard ".msi" icon? If you right-click on the file, do you have an Install option in the pop-up menu?

Perhaps some other option is the "default" when double-clicking.

If I put my cursor over the icon it says text document. Under the icon which a picture of a document it says, 'SnapAPIsetup.msi. When I right click there is no option for "install." Seems to me it is the documentation for the file a want. Any other ideas? Thanks for chiming in. Ralph

Is it possible the extension is not correct? Perhaps it got named "SnapAPIsetup.msi.txt" somehow.

Do you have the option set to Hide extensions for known file types? If so, you wouldn't see the ".txt" in the filename. You can check this setting from Explorer: Tools >> Folder Options, View tab >> Uncheck Hide extensions for known file types. Then check the filename and rename it if it's wrong.

Otherwise, does the right-click menu have an Open With... option?

Mudcat,

I did the uncheck as you indicated. It is named "SnapAPIsetup.msi.txt." What would I Rename it? And I do have the "Open With" Option when I right click on it. My choices are Notepad, Wordpad, Firefox, and choose a program. Now what? Thank you for your time and patience. Ralph

Rename it to "SnapAPIsetup.msi". It worked for me.

Okay,

I renamed it and ran it. It said that the install was successful. Now I will run the backup routine and see what happens. Thank you. Ralph

Backup Failed after running "SnapAPIsetup.msi"

Here is most of the error message w/o the tag numbers. Here is what I extracted from the log:

Error message Possible Poor Media Quality and

Function = WriteFileNoCache. Plus followed by a Long Tag number

The request could not be performed because of an I/O Device Error (0xFFF0)

Code = 8007045D followed by a Long Tag number.

Hello Novice User,

Could you please run the backup using a bootable CD and check if the issue still persists? You can find more information on how to create it at the Chapter 11 of the User's Guide or at this KB article.

Please reply to this thread if the issue still persists.

Thank you.

Ilya,

I did as you instructed. I made a bootable DVD and did an increment back up. I got the same error message. I am really getting frustrated. What do I do now? I will not be available for a few days so I will check the forum early next week. Thank you for your effort. Ralph

Hello Novice User,

Could you please gather Acronis Report and attach it to your reply to this thread?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Ilya,

By report I am assuming you want to see the log. Here are the last two. Thanks for digging into this. Ralph

Hello Novice User,

Unfortunately, I need Acronis Report, not the log files. You can find more information on how to obtain report at this KB article.

Thank you.

Ilya,

I down load the application to generate the report. When I ran it I got this error message "E00010F4 Not enough privileges to start report." When I clicked on OK it said the report was successfully run. So I don't know for sure if you are getting all you expect. I looked at the report and it seems like a lot of information about my system to put up on a forum. Can I send it to you directly? Please advise. Thanks Ralph

Taking a second look at the report I see that it is dated 5-08. So the new report did not take. FYI - I use Firefox to access the internet and not Internet Explorer is that an issue? Best Regards, Ralph

Okay thanks for bearing with me. I relocated the application to my desktop and ran it again and it appears to have worked this time. It is attached below. Thanks again and again, Ralph

Hello Ralph,

Thank you very much for the provided information.

Please try the following workaround: decrease HDD Writing Speed in Backup Options -> Backup Performance. It should resolve the issue.

Thank you.

Ilya,

I figured out how to get to the HDD Writing Speed under tools/options. I took the speed down two notches at a time running an incremental backup each time. In total I ran six backups yesterday each at a slower speed. I regret to report that this did not work. The back up is still failing for possible poor media quality. I have taken the liberty of running another report for your review. It is attached. What now? Thanks for the support. Ralph

Hello Ralph!

Thank you for your comment and for keeping us posted.

Unfortunately in case it is still not working (and I must add that Acronis Report doesn't contain any issues), we will need additional information to specify the reason of the problem. Could you please gather the following information? 

1. Acronis Info from the machine in question?
2. Screenshot of the issue
3. Windows System Information

This data will help us to localise the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Hello Yana,

What happened to Ilya? I have attached the files you have asked for. I hope it is all you need. I hope you come up with a solution because I am getting discouraged with this software. I am send you the latest log in place of a screen shot as I don't know what else to send. Looking forward to a fix that works. Thanks, Ralph

Hello Novice User,

Please accept my apologies for the delays, I was ill and just got back to work yesterday.

Could you please make a Device Tree screen shots and attach them to your reply?

1. Download and unpack the Device Tree application;
2. Run the application;
3. Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
4. Move the margin to the right in order to see all the items;
5. Make a screen shots.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Ilya,

Well I hope I understood and did this right. Attached is what I hope you asked for. I hope further that it identifies what is causing the problem. I used "Paint" to make the screen shot. How do safely remove these applications from my computer when we are done? Looking for to your response

In reviewing what I did I realized that I only sent you half of what you asked for so please see the corrected attachment. I hope it helps. Ralph

I didn't lie I am a novice and as such I discovered that I did not extend the requested folders all the way so I have sent you two attachment with a print screen of each. Again I hope this does the trick and I need to know how to remove these applications. Thanks again, Ralph

Hello Ralph,

Thank you for cooperation.

According to the information you've sent everything should work just fine, so I may assume that the issue is hardware-related.

Could you please plug the drive into another USB port and check if the issue persists?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Good Morning Ilya,

Over the last two nights I have tried two different USB ports and have had the same result, "Failure do to possible poor media quality. You suggest the problem may be hardware. Do you suspect the external harddrive or the computer itself? I started using this external drive on Sunday May 9th doing a full backup. All the incremental backups ran fine until Saturday May 15th which failed for poor media. The Sunday full backup ran fine. Then the computer was shut down for a week as we were out of town. It started failing when it first ran on Monday May 22nd and has been failing ever since. I use the same model external drive on my wife's computer and it was shut down like mine but her backups have been running without a problem. Does this give you any clue. Other than the usual MS updates no changes have been made to the computer. Can and how do I remove the analysis software applications I loaded on my computer? What do you suggest I do now? Thank you for hanging in there with this problem. Ralph

Is anyone going to respond to my last post?

I see no one has chosen to respond yet. However in case someone decides to look here I want to let you know that I solved my "Possible Poor Media Quality" problem by simply changing data cables. I went from a data cable without Ferrite Cores to one that has Ferrite Cores and my Acronis True Image Home 11 application backed up without error. Thank you my friends at Western Digital. I hope this helps someone. Take care and God's Peace be with you all. Ralph