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Previous product number

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When I started the installation for 2013 I was told to unistall my prvious product, 2010, which I did. When I restarted the installation the program first verified my new product number but then asked for the old one, which I no longer had since I uninstalled the old program. I cannot proceed without it. Thanks,
Tom

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Hopefully, when you purchased 2010, you registered your serial number with Acronis. If yes, the serial number is easily available in your personal Acronis account. Click on the support icon in upper right corner of this webpage and log into your Acronis account with the same email and password as used on the forum. Serial numbers which you have registered will be listed under the Products & Download. Be sure and also register your new 2013 purchase.

If you never registered your 2010 serial, you will need to contact Customer service for asistance.