prl_report.exe regularly crashes
I am running Acronis True Image Home 2010 with PlusPak on Windows XP Pro SP3.
I get daily crashes of prl_report.exe.
What is the function of prl_report and what should I do?
prl_report.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2/5/2010
Time: 10:33:20 AM
User: N/A
Computer: CARL
Description:
Faulting application prl_report.exe, version 0.0.0.0, faulting module prl_report.exe, version 0.0.0.0, fault address 0x00218a3a.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 72 6c ure prl
0018: 5f 72 65 70 6f 72 74 2e _report.
0020: 65 78 65 20 30 2e 30 2e exe 0.0.
0028: 30 2e 30 20 69 6e 20 70 0.0 in p
0030: 72 6c 5f 72 65 70 6f 72 rl_repor
0038: 74 2e 65 78 65 20 30 2e t.exe 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 32 31 38 61 33 61 00218a3a
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 2/5/2010
Time: 10:34:05 AM
User: N/A
Computer: CARL
Description:
Fault bucket 1628367313.

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Hello Carl and William!
Thank you for finding time to report about the issue.
You can find the details regarding prl_report.exe service functionality in this thread.
I have carefully checked our internal resources and didn't find any known issues related to this error, so this particular case requires investigation.
But before we get started with gathering the information, please make sure you are using the latest build of the product (it should be 7046 and can be downloaded directly from your account).
Should you have the latest build and the issue persist, please gather the following data:
After that please contact support directly with the information attached, and let us know the case number so that we could make sure you are assisted in a proper way.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
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How do I tell what build I am using ?
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Dear William!
In order to check the build number you need to open product windows, press ALT and choose "Help -> About" section.
Let me know in case you have any further questions!
Thank you.
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I am back a few builds, so will update and see what happens
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